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Contact Us By Phone

Together with e-mail support and LiveAssistance!, this service completes our range of fully responsive support options. Our specialists are ready to receive and process the issues and questions you submit, in real time. We invite you to contact our Bitdefender Support Team and kindly ask you to allow approximately 10 minutes for your call to be taken.

  •  Australia: (+61) 2801 48283, (+61) 2801 44572, (+61) 1300 954 574 (English - 24 hour service)

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  •  United Kingdom: (+44) 208 819 2649
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How do I use Bitdefender Anti-Theft?

Laptop theft is a major issue that affects individuals and organizations alike. Even more than losing the hardware itself, the data lost with it can cause significant damage, both financially and emotionally.

Yet few people take the proper steps to secure their important personal, business and financial data in the case of theft or loss.

Bitdefender Anti-Theft helps you be better prepared for such an event by allowing you to remotely locate or lock your computer and even wipe all data from it, should you ever part with your computer against your will.

To use the Anti-Theft features, the following prerequisites must be met:

Remote Locate

View your device's location on Google Maps.

The accuracy of the location depends on how Bitdefender is able to determine it. The location is determined to within tens of meters if Wi-fi is enabled on your computer and there are wireless networks in its range.

If the computer is connected to a wired LAN with no Wi-fi based location available, the location will be determined based on the IP address, which is considerably less accurate.

Remote Lock

Lock your computer and set a 4 digit PIN for unlocking it. When you send the Lock command, the computer reboots and logging back into Windows is only possible after entering the PIN you have set.

Remote Wipe

Remove all data from your computer. When you send the Wipe command, the computer reboots and the data on all hard drive partitions is erased.

Anti-Theft is activated after the installation and can be accessed exclusively through your MyBitdefender account from any device connected to the Internet, anywhere.

Using Anti-Theft features from MyBitdefender

To access the Anti-Theft features from your account, follow these steps:

1.       Go to https://my.bitdefender.com and log in to your account.

2.       Click Anti-Theft.

3.       Select your computer from the list of devices.

4.       Select the feature you want to use:

Locate – display your device's location on Google Maps.

Wipe – delete all data from your computer.

Lock – lock your computer and set a PIN code for unlocking it.

 

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