Managed Detection and Response Services

Improve your security outcomes

Managed detection and response (MDR) services identify and limit the impact of security incidents within a customer’s environment.

This service leverages 24/7 monitoring, technologies deployed at the host and network layers, advanced analytics, threat intelligence, and human expertise in incident investigation to remove threat actors from customer environments.

Managed Detection and Response (MDR) Service

Uncover and stop elusive threats with agility and precision

Bitdefender’s Managed Detection and Response (MDR) Service is 24x7x365 operation designed to identify and remove cyber threats from your environment. Staffed by our experienced security analysts and using an award-winning suite of technology, the MDR service monitors detailed telemetry to quickly and effectively respond to malicious activities, actively removing the threat to reduce dwell time and limit any damage.

Features and benefits

Award-winning technology platform

Detection for modern threats and advanced attacks

24x7x365 security operation center

Real-time view of security metrics

Significant cost savings over building internal sec-ops team

Proactive response to reduce adversary dwell time

How does it work?

MDR
detter
detect
report
respond

detter

World class prevention technology to deter and prevent malware infections before they can cause business risk.

report

Real time and monthly report to support security decision making for the organization and provide visibility during incidents.

detect

Host & network telemetry backed by security analytics and automation to enable proactive hunting, anomaly detection and speedy investigations.

respond

Pre-approved actions that can be executed quickly by the security team to limit adversarial dwell time and reduce business risk.

MDR Service Levels

  • Endpoint Detection
  • Threat Intel
  • Endpoint Prevention
  • Network Traffic Analytics
  • Pre-Approved Actions
  • Dashboards
  • Technical Account Manager
  • Quarterly Business Review
  • Policy Tuning
  • SLA (incident response time)
  • Threat Hunting
  • Malware Analysis
  • Bronze
  • Yes
  • Yes
  • Recommended
  • No
  • Endpoint Only
  • Endpoint Only
  • Ticket Only
  • No
  • Yes
  • 2 hours
  • No
  • No
  • Silver
  • Yes
  • Yes
  • Recommended
  • Yes
  • Standard*
  • Standard*
  • Pool
  • Yes
  • Yes
  • 1 hour
  • Yes
  • Automated
  • Gold
  • Yes
  • Yes
  • Recommended
  • Yes
  • Standard + Custom**
  • Standard + Custom**
  • Named
  • Yes
  • Yes
  • 30 min
  • Yes
  • Automated + Custom***

* Custom dashboards are available for an additional fee.

** Gold package includes a set number of custom items with more items available for an additional fee.

*** Customer malware analyses (above and beyond malware sandbox reports) limited to a set number per contract term.

If you’re interested in joining the Managed Detection and Response program, please contact us

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Whether by phone, web, chat or e-mail, our dedicated support team is
here to assist you with installation, deployment and any other
questions you might have.

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