mdr services



Your organization’s most important assets may be for sale on the dark web.

Bitdefender Managed Detection and Response (MDR) PLUS gives you all the protections of Bitdefender MDR and then seamlessly integrates comprehensive dark web detection, response and more into your service.

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Bitdefender MDR PLUS provides:


· All the protections of Bitdefender MDR, including 24x7 defense from a global network of SOCs

· Dark web monitoring of your domains and IP, brand, key users, technology stack, vendors and partners, industry and geography, and more

· A specialized Cyber Intelligence Fusion Cell (CIFC) unit that gathers, synthesizes, analyzes and disseminates global intelligence data from multiple sources, including Bitdefender’s own Threat Intelligence which is used by other vendors, to identify threat actors and their associated targets and tactics, techniques, and procedures (TTPs)

· Comprehensive reporting, including intelligence hunts, Quicklooks (dark web report), Tippers (industry-specific research and recommendations), and Requests for Information (customer requested)

· Dedicated Security Account Manager (SAM) and Professional Services onboarding

Customer context and support


Most MDR service providers do not tailor the service to their customers. Bitdefender understands that a financial institution in the U.S., a steel manufacturer in Europe, a retailer in Asia, and a healthcare network in the Middle East have different security challenges.


We leverage a comprehensive onboarding and continuous knowledge-gathering process to understand your organization and then define a security baseline based on your unique profile.


In addition, ​Bitdefender MDR PLUS comes with a dedicated Security Account Manager (SAM) so you have a single point of contact with all of Bitdefender.

Quick, decisive response


What happens when an attacker manages to bypass the technology? Our security analysts quickly assess security incidents and take decisive actions to contain and mitigate the threat.


Bitdefender MDR PLUS includes a broad array of pre-approved actions that enable our security analysts to take proactive responses. Add to that complete coverage of the dark web and you have the most comprehensive detection and response available, both inside your environment and out.

Best-in-class security platform


You don’t have to trade off product and service efficacy for affordability. Bitdefender MDR PLUS includes our industry-leading security platform, recognized as a Leader by Forrester, a Visionary by Gartner, and consistently placing #1 in independent tests by MITRE, AV-TEST, and AV-Comparatives.


Moreover, Bitdefender owns the platform, giving our customers one security technology stack to consolidate on.

Industry Recognition

Bitdefender is recognized by industry analyst firms and independent testing organizations.

  • Gartner logo
  • Forrester
  • Gartner Customer Choice 2024
  • Mitre Engenuity
  • AV Test
  • AV Comparatives
dedicated security account manager

Dedicated SAM

Your dedicated Security Account Manager (SAM) is your single point of contact for all of Bitdefender. The SAM is there to address your questions or concerns and provide a quarterly business review (QBR) to clearly communicate the state of your security and outstanding issues and recommendations.  If a security incident occurs, our SOC will take action and your SAM will call your emergency contact within 30 minutes and be in constant communication throughout the incident.

dark web monitoring

Dark Web Monitoring

Our Intelligence Analysts continuously monitor the dark web to detect leaked or stolen organizational data, including domains, credentials, intellectual property (IP), brand references and typo-squatting, technology stack, and industry and geography concerns. We can also monitor key vendors and strategic partners to notify you of issues we find with them.

global intelligence

Global Intelligence Analysis

Our Intelligence Analysts are organized into a  Cyber Intelligence Fusion Cell (CIFC), which utilizes the threat intelligence lifecycle to research cyber threats, geopolitical activity, and industry-specific data trends and then apply this knowledge to your organization. Unlike other vendors, that may incorporate a single external intelligence source into an add-on service, Bitdefender leverages multiple sources, including our own, into the core service.

Tailored Threat Modeling

Tailored Threat Modeling

Beginning with onboarding and an initial period of developing a security baseline, we then continuously collect and process information about your organization, including your business, users, and known threats, to model and monitor your specific threat landscape.

Brand and IP Protection

Brand and IP Protection

While monitoring the dark web, our Intelligence Analysts continuously look for information about your organization, its brand, and your IP. These are among your most valuable assets so detecting what is being shared or sold on the dark web is critical to protecting them. We also monitor domain registrations to detect newly created domains that could indicate typo-squatting or URL-hijacking behavior by bad actors.

High Priority Target Monitoring

High Priority Target Monitoring

It’s no secret that that executives and Board of Directors have access to very sensitive data but don’t necessarily follow security policies and procedures. Our intelligence Analysts can monitor high-value employees for information that may have been stolen or leaked.

Forrester Wave Endpoint Security leader

Bitdefender named a Leader in The Forrester Wave™: Endpoint Security, Q4 2023

The independent report evaluated top providers and how they stack up, confirming, in our opinion Bitdefender as a global leader in cybersecurity. The report notes Bitdefender “differentiates with its aggressive prevention-first mindset”.

MDR portal screenshot

Experience Our MDR Portal

In this interactive tour, you can explore various aspects of the MDR Portal and see exactly how our expert security analysts use it to keep you protected.

Interactive Demo

Bitdefender MDR PLUS solution explained



Industry-leading endpoint protection is integrated into Bitdefender’s EDR security platform to deliver the highest efficacy against advanced persistent threats and to block most attacks before execution. Optional XDR sensors provide unified detection and response across the endpoint, network, cloud, productivity apps and identity.


Bitdefender security analysts continuously monitor security events and alerts, which are prioritized based on severity, impact, and relevance to your company’s security posture (e.g. baseline). Using advanced analytics, AI/ML, threat intelligence and expert human knowledge, our analysts triage and investigate alerts to determine the nature and scope of the threat. With MDR PLUS, we add comprehensive monitoring and detection of the dark web.


Bitdefender security analysts quickly initiate response workflows and pre-approved actions to contain threats and mitigate their impacts. For an incident, a security account manager (SAM) will contact you within 30 minutes of the incident declaration and send a flash report that provides initial findings. Once the incident is resolved, you will receive a detailed after-action report which provides audit-ready details.


Dashboards in your MDR portal provide real-time insights into your MDR service and configuration. MDR Monthly Reports provide summary and detailed level information about all aspects of your service, including deployment, suspicious events, investigations and recommendations. If an incident has occurred, all relevant reports and response actions taken are available as well. With MDR  PLUS, we add comprehensive intelligence reports that cover findings from the dark web.

Bitdefender MDR

“The Bitdefender MDR team has been responsive, knowledgeable, and successful at protecting our valuable data. Our number one priority is providing top patient care and Bitdefender has been successful in supporting that at every turn.”

Mostafa Mabrouk

Corporate Information Security Manager | Magrabi Hospitals and Centers

What is Bitdefender MDR service?

Bitdefender MDR is a managed security service that provides 24x7 defense against cyber threats delivered through our global Security Operations Centers (SOCs).

The service includes the underlying security platform (GravityZone Business Security Enterprise (BSE)) and the continuous monitoring and response to threats.

What are the primary differences between Bitdefender MDR and MDR PLUS?

Bitdefender MDR PLUS gives all the protections of MDR and adds the most comprehensive dark web detection and response available performed by a designated, specialized Cyber Intelligence Fusion Cell (CIFC) unit, additional comprehensive threat intelligence reporting, a dedicated Security Account Manager (SAM), and Professional Services onboarding.

Can MDR PLUS customize the service to my unique environment?

Most MDR service providers do not tailor the service to their customers. 

Bitdefender understands that a financial institution in the U.S., a steel manufacturer in Europe, a retailer in Asia, and a healthcare network in the Middle East have different security challenges. We leverage a comprehensive onboarding and continuous knowledge-gathering process to understand your organization and then define a security baseline based on your unique profile. 

What certifications does the MDR service have?

We implement robust security measures to prevent unauthorized access, data breaches, and other cyber threats. We regularly do security assessments as we are certified ISO 27001 and SOC2 Type 2.

Where are the SOCs and what is the coverage model?

Bitdefender has a global network of three (3) SOCs that are located in North America (US-TX), Europe (Romania), and Asia-Pacific (Singapore).

They are organized in Panama shifts that follow-the-sun, providing in-region coverage during the working hours of customers in that region with seamless transitions between regions for complete 24x7 coverage. 

What are the qualifications of the security analysts in the SOCs?

Combined the Security Analysts have over 40 SANS certifications, including GCIH, GCFA, CTI, CISSP, Cloud, and Forensics.

Bitdefender heavily invests in analyst training, including a training budget for external training and conferences.  Our analysts come from multiple government agencies with over 100 years of combined experience working in cyber intelligence and threats. 

Do analysts send me alerts or something more?

Many MDR service providers use automation to monitor, detect, and then aggregate and send alerts to you.

The burden is still on your team to evaluate all that data. Bitdefender MDR service manages the entire alert lifecycle, analyzing thousands of alerts down to a handful of responses and recommendations.

Can Bitdefender MDR PLUS take proactive actions to contain a threat?

Yes, the MDR service includes a comprehensive set of pre-approved actions (PAAs) that are enabled by default and give the analysts the capability to quickly and decisively take actions in case there is a threat to the customer environment. 

Can customers view security data about their environment?

The MDR Portal provides a real-time, transparent view into a customers security environment.

Dashboards provide high level, summary information on monitored and deployed endpoints, alerts, and other relevant data. Detailed monthly reports are available that provide findings and recommendations for that given month.


2023 Gartner® Market Guide for Managed Detection & Response Services

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Bitdefender MDR PLUS Datasheet

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