Release notes
August 2025
New features
Multi-tenant hierarchies
Both yearly Partners and MSPs can now establish multi-level hierarchies by creating other Partners beneath them. At each level of the hierarchy, Partners can also have multiple Customers. Each company in the hierarchy can view and manage all of its subordinate companies.
Yearly Customers self-onboarding
Customers can now activate their Bitdefender MDR or Bitdefender MDR Plus license in GravityZone Control Center. During self-onboarding, they are required to provide MDR contact information, which automatically creates an emergency contact in the MDR portal.
For more information, refer to the Contact details for MDR > Customer with a yearly MDR license and License usage details > Yearly > Adding a product sections of the Manage your company page.
Assigning MDR licenses to Customers
Partners are now required to configure an emergency contact when assigning MDR or MDR Plus licenses during the creation or modification of a Customer company in GravityZone Control Center. This contact can be a verified MDR Partner contact from the customer’s hierarchy, an existing GravityZone user, or custom contact information, verified via email.
Important
For more information on assigning an MDR license during the creation of a Customer, refer to the License section of the Licensing page.
For more information on assigning an MDR license during the modification of a Customer, refer to the Contact details for MDR > Editing a Customer with a yearly MDR license and License usage details > Yearly > Adding a product sections of the Editing companies page.
Yearly Partners enrollment and MDR portal access
Yearly Partners can now enroll themselves or other Partners within their hierarchy in the MDR service by providing an emergency contact. The contact can be an existing user account within the company or custom contact info, verified via email. This contact is automatically inherited by child companies in the hierarchy.
The enrollment allows Partners to access the MDR portal, where they can manage their customers with MDR licenses, as long as those customers have delegated security management permissions to the Partner.
Important
Yearly MDR licenses are restricted to Customer companies; Partner accounts are not compatible with them.
For more information on yearly Partners self-enrollment, refer to the Contact details for MDR > Yearly Partner section from the Manage your company page.
For more information on enrolling in the MDR service other yearly subordinate Partners, refer to the Contact details for MDR > Editing a yearly Partner section from the Editing companies page.
Hybrid Partners
MSPs can now have inventories with both yearly and monthly Customer companies. The MDR portal pages display aggregated information from both types of Customers.
Emergency Contacts
The MDR portal’s Emergency Contacts page now displays the contact created in GravityZone via the Contact details for MDR form and any contacts inherited from parent companies.
The contact created in GravityZone displays the label From GravityZone, and those inherited from parent companies display Inherited from parent. Contacts created in GravityZone or inherited from parent companies cannot be edited, reordered, or deleted in the MDR portal. Any updates must be made in GravityZone Control Center.
MDR service page in GravityZone Control Center
The MDR service page has been added to GravityZone Control Center. It displays the MDR enrollment status, entitlement period, and service model for each company. Customers can view information related to their company, while Partners have visibility across all managed companies.
The page also includes an Open console button that allows direct access to the MDR portal.
Important
For more information regarding the Partners' MDR service page, refer to MDR service.
For more information regarding the Customers' MDR service page, refer to MDR service.
MDR Security Telemetry exclusions page in GravityZone Control Center
A new MDR Security Telemetry exclusions page is now available in GravityZone Control Center under MDR service. It displays the exclusion rules configured by Bitdefender MDR and applied to the security events selected in the endpoint policy under Agent > Security Telemetry.
Remote Shell in MDR licenses
Remote Shell is now included in the Bitdefender MDR and Bitdefender MDR Plus licenses. The feature is enabled by default on the Pre-Approved Actions page and cannot be disabled.
Warning
Following this update, the Remote Shell license is no longer compatible with MDR licenses.
If your company has both an active MDR license and a Remote Shell license, you will need to remove the Remote Shell license from My company > Licensing before updating your company details.
In the future, Bitdefender may automatically remove the Remote Shell license on your behalf, without prior notification.
Improvements
Time zone
All pages displaying time-based information now also show the time zone at the top of the screen, in the format UTC +/- [time difference].
Note
All times in the MDR Monthly Report are specified in UTC.
Pre-Approved Actions
For Bitdefender MDR and MDR Foundations users, all the MDR actions are enabled by default, but can be disabled upon request.
July 2025
New features
MDR now supports Single Sign-On (SSO) with the GravityZone Identity Provider (IdP). With this update, you can log into the MDR portal with your GravityZone credentials. Additionally, to access GravityZone Control Center, click the icon in the top-left corner of the MDR portal. For more information, refer to the MDR portal SSO login section of the Getting started page.
Important
The process for creating MDR users has also changed. For details, refer to Users > Creating users.
March 2025
New features
Notification profiles
You can now create notification profiles to define how Bitdefender MDR will notify your intended recipients. The email alerts concern essential MDR activities related to your company or the ones you manage.
Key improvements include:
Multiple profiles per company: Create several notification profiles for the same company to tailor notifications for different recipient groups.
Multi-company support: If you manage multiple companies, you can configure distinct notification profiles for each.
Granular filtering: Filter Recommendation notifications by minimum priority level and Investigation notifications by minimum severity level.
Configurable email details: The option to add details to notification emails is now available for better review efficiency.
The bell icon in the top right of the MDR Portal now exclusively highlights the new Notification profiles page in the left-side menu. For more information on this page, refer to Notification profiles.
Important
You cannot configure the customer verification request notification mechanism anymore. All MDR Admins will automatically receive email alerts for verification requests.
Your previous notification settings have been automatically converted into a default notification profile for your company, with the following defaults:
Minimum priority for receiving Recommendation notifications: Medium.
Minimum severity for Investigation notifications: Medium.
Notification emails
Notification emails are now compatible with automatic email parsers, making it easier to integrate with your automation and monitoring tools.
November 2024
New features
MDR Cybersecurity Breach Warranty is now available for Bitdefender MDR and Bitdefender MDR PLUS customers. With this feature, you can file a claim in case of any incident eligible for compensation. You can access the Breach Warranty page from the Service Management section.
Bitdefender MDR now includes a cybersecurity breach warranty covering up to $100,000 in response expenses in the event of a ransomware event at no additional cost.
Bitdefender MDR PLUS includes a cybersecurity breach warranty covering up to $1,000,000 in response expenses in the event of any of the following incidents at no additional cost:
Ransomware
Business email compromise
Business income loss
Compliance and regulatory failure
Cyber legal liability
For more information, refer to Cybersecurity Breach Warranty.
October 2024
New features
The Security Operations Center (SOC) team can now send requests to customers to confirm whether an observed activity is expected or unusual. If the customer marks the behavior as unusual, the SOC team responds with appropriate action. This collaborative process enables SOC analysts and customers to identify and address potential security threats more effectively.
For more information about the new Customer Verification Requests feature, refer to Customer verification requests.
Improvements
The Recommendations section from the left side menu of the Bitdefender MDR Portal has been replaced by the new Customer Tasks section, which contains the Verification Requests and Recommendations pages.
April 2024
New features
The Triaged Alerts page is now available in the MDR Portal. It provides a list of alerts received from GravityZone and determined by the SOC team to not need further investigation. These alerts are no longer being displayed on the Investigations page.
Improvements
MDR Foundations has been replaced by the new service tier Bitdefender MDR. With this new tier, a Professional Services team now offers detailed support and guidance to ensure your organization is quickly and accurately onboarded onto the service. To learn more, refer to the Benefits and features > Bitdefender MDR section in the About Bitdefender MDR page.
MDR Premium and Enterprise have been replaced by the new service tier Bitdefender MDR PLUS. With this new tier, a Professional Services team now offers detailed support and guidance to ensure your organization is quickly and accurately onboarded onto the service. To learn more, refer to the Benefits and features > Bitdefender MDR PLUS section in the About Bitdefender MDR page.
MSPs are now able to offer free trials of Bitdefender MDR Foundations for MSPs to their customers. MSPs therefore gain several advantages: additional revenue opportunities, more stickiness with their customers, automated billing, straightforward and repeatable onboarding, and improved customer-level interactions.
MDR Foundations for MSPs provides a leading security platform, continuous security coverage, and expert recommendations. It also includes access to the Bitdefender MDR Portal, which offers dashboards and monthly reports on your service performance.
The information previously available under the Activity trend section in the MDR Portal is now available under Activity summary. The widgets are available under the Service and Overview tabs on the Dashboards page.
If no incidents are currently active, No active incidents is now displayed instead of the number
0.
March 2024
New Features
Bitdefender MDR now supports customers in Asia-Pacific with a follow-the-sun operational model. This is possible through the opening of an additional Security Operations Center in that region, gained from the acquisition of Horangi Cyber Security.
January 2024
Improvements
Changed the name of several widgets in the Dashboard page to better align with terminology specific to the licensing model used by each company.
Rearranged and renamed several widgets in the Dashboard page to clarify the total numbers of licensed, managed, and active endpoints available overall, and for each individual company.
Made several modifications to the GravityZone Active Endpoint Status widget to more accurately represent the breakdown of all active endpoints, categorized by the status they have in MDR.
Updated the GravityZone Active Endpoint Status widget to better reflect the licensing model used by each company.
All the modifications have been documented and are available in this MDR KB article along with any other information related to the Dashboard page.
December 2023
New Features
Pen Testing service is now available to inform Managed Detection and Response customers of system vulnerabilities and fixes suggestions. It identifies and exploits technical flaws of a system to improve its security. Please contact your Account Manager from Sales or your Security Account Manager from MDR for more details.
Red Teaming service is now available to inform Managed Detection and Response customers of their organization's overall security posture. It uses advanced techniques to highlight all kinds of weaknesses in incident detection and response. Please contact your Account Manager from Sales or your Security Account Manager from MDR for more details.
Improvements
A new Masterclass has been added to further enhance and facilitate successful onboarding for Bitdefender MDR Foundations customers.
September 2023
Improvements
Bitdefender MDR Foundations now includes an email sequence consisting of seven emails, sent one per week to Foundations customers. Each of these emails helps you get the most out of your MDR experience by showing you how to use a specific feature of the portal. Each email also includes a supporting video.
April 2023
Improvements
The Customer Success Team will now offer Quarterly Business Reviews (QBRs) to all Enterprise and select Premium customers. All QBRs will be recorded and conducted in the Bitdefender MDR Portal. Please contact your Security Account Manager (SAM) from MDR for more details.
July 2022
New features
Bitdefender MDR Foundations is now available as a new tier of the Bitdefender MDR service. It targets SMBs and MSPs, having improved benefits for these customer segments.
It provides continuous security coverage, threat hunting, expert recommendations, as well as incident root cause and impact analysis. It also includes access to the Bitdefender MDR Portal, which offers dashboards and monthly reports on your service performance.