Skip to main content

MDR

  • MDR
  • Users

Users

The Users page provides you with a list of available MDR users created under your organization.

124824_1.png

  • Name - the name of the user.

  • Email - the email of the user.

  • Role - the role of the user. A user may have one of these roles:

    • Admin

    • User

    • Read only

  • Added on - the date when the user was created.

  • Status - the condition in which the user account is. A user account may have one of these statuses:

    • Enabled - The user has been created and activated.

    • Disabled - The user has been disabled and can no longer be used.

    • Pending - The user has been created, but not yet activated.

Creating users

To create a new MDR user, follow these steps:

  1. Click the 124821_1.PNG Add new button.

  2. Fill in the user name, email address and role.

  3. Select the company to which the user belongs.

  4. Click the adduser.PNG Add user button.

    124824_2.png

The new user will be created and will appear in the user list with a Pending status. An email with an activation link will be sent to the email address of the user. Once the user clicks the link and creates a new password, the user will appear as enabled.

Resetting passwords

To reset a user's password, follow these steps:

  1. Click the menu.PNG vertical ellipsis button at the right side of the user row.

  2. Select the Reset Password option from the drop-down menu.

    124824_4.png

  3. A pop-up will be displayed:

    125504_10.png

  4. Click on Confirm to finish the process.

  5. An email with a password reset link will be sent to the user's email address.

Enabling and disabling users

By default, all activated users are enabled.

To disable a user, follow these steps:

  1. Click the menu.PNG vertical ellipsis button at the right side of the user row.

  2. Select Disable from the drop-down menu.

    124824_3.png

  3. Click Confirm to finish the process.

The user will now appear as Disabled and will no longer be able to log in to the MDR portal.

Note

To re-enable the user and grant access to MDR again, repeat the above-mentioned steps and select Enable from the drop-down menu.

Editing users

To edit a user, follow these steps:

  1. Click the menu.PNG vertical ellipsis button at the right side of the user row.

  2. Select the Edit option from the drop-down menu:

    125504_9.png

  3. Make the necessary changes.

    Note

    You can only change the name or the role. If you need to change the email address, disable the account and create a new one.

  4. Click the Update button.

Deleting users

To delete a user, follow these steps:

  1. Click the menu.PNG vertical ellipsis button at the right side of the user row.

  2. Select the Delete option from the drop-down menu.

    124824_5.png

  3. Click the Delete button to confirm.

Warning

Once a user is deleted, all the information related to that user will be removed and you will not be able to restore it.

In this section: