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End of support for older Bitdefender ConnectWise Automate plugin versions

Publication date: 2025.04.17

Bitdefender is announcing the end of support for all ConnectWise Automate plugin versions prior to 1.4.0.116 on July 31, 2025.

Reason for end of support

Plugin version 1.4.0.116 introduced a new backend service that serves as the central hub for the ConnectWise Automate integration. The following URLs are mandatory for this and subsequent plugin versions to function correctly:

  • 20.166.124.48

  • 20.103.158.142

  • cwautomate-api.rmm.bitdefender.com

  • authorization-service.rmm.bitdefender.com

Our goal is to deprecate code that does not rely on these essential services, effective July 31, 2025. Please note that we will not be releasing a new plugin version or implementing code changes on this specific date.

Impact

After July 31, 2025, Bitdefender will no longer provide any support for ConnectWise Automate integrations utilizing plugin versions older than 1.4.0.116. This includes technical assistance, bug fixes, and security updates.

Important

Changes that affect partners using older plugin versions may be implemented without further notice. This could potentially lead to integration issues or unexpected behavior.

Recommendation

To ensure the continued stability and functionality of your ConnectWise Automate integration, and to take advantage of the latest features and improvements, Bitdefender strongly recommends updating your plugin to the most recent version available.

For the update procedure, refer to this article.