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SSO integration with the MDR portal

Bitdefender will introduce Single Sign-On (SSO) support for the MDR portal starting July 1, 2025. With this update, you can access GravityZone Control Center and the MDR portal with the same SSO credentials. Also, both the MDR portal and GravityZone Control Center will allow seamless navigation between the two interfaces.

Important

  • You can continue accessing the MDR portal without SSO until August 31, 2025. After this date, users without a GravityZone SSO account must contact their GravityZone administrator for enrollment.

  • With this update, the process for creating MDR users will be changed. For details, see the Creating and managing MDR users section.

Enrolling in SSO

To enroll in SSO, follow these steps:

  • If you already have a GravityZone account:

    1. Enter your email on the MDR Login page.

    2. Click the new Log in with GravityZone button.

      MDR-SSO-Integration-button_1296419_en.png

    3. Enter your GravityZone password.

      MDR-SSO-Integration-GzIdP_1296419_en.png

    4. Click Next.

      You will be redirected to the two-factor authentication page.

    5. Enter the six-digit code associated with your GravityZone account from the authenticator app.

    6. Click Continue.

  • If you do not have a GravityZone account, contact your GravityZone administrator. Once your account is created, use the steps above to log in to the MDR portal with GravityZone.

After the enrollment, you will need to use your GravityZone credentials for all future MDR logins.

Non-SSO login

For direct login to the MDR portal until August 31, 2025, follow the instructions below:

  1. Enter your email address on the MDR Login page.

  2. Click Next.

  3. Enter your MDR portal password.

    MDR-SSO-Integration-Direct-login_1296419_en.png

  4. Click Log in.

    You will be redirected to the two-factor authentication page.

  5. Enter the six-digit code associated with your Bitdefender MDR account from the authenticator app.

  6. Click Continue.

Navigating between GravityZone Control Center and the MDR portal

Important

Navigation between GravityZone Control Center and the MDR portal will be available only after completing the SSO enrollment.

To navigate from GravityZone Control Center to the MDR portal, you will need to go to the MDR Service page from the left-side menu and click Open console.

MDR-SSO-Integration-Navigation-Gz-MDR_1296419_en.png

To navigate from the MDR portal to GravityZone Control Center, you will need to click Open GravityZone Console.

Creating and managing MDR users

All MDR user accounts will now be created in GravityZone Control Center. The MDR portal will no longer support user creation. However, MDR portal Admins will still be able to manage user roles directly within the MDR portal.

The initial MDR Admin for any newly onboarded company will now have to be created in GravityZone Control Center with either the Manage Users or Manage Companies permission. After the first login to the MDR portal, this account will automatically be assigned the Admin role within the MDR portal.

In this section: