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Digital Forensics and Incident Response

The Digital Forensics and Incident Response (DFIR) page in the MDR portal provides access to Bitdefender’s DFIR services, delivered in partnership with CYPFER.

This page enables you to quickly request expert assistance in the event of a cybersecurity incident or to explore forensic and recovery services.

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Clicking Explore redirects you to a Bitdefender webpage where you can learn more about incident response services and the partnership with CYPFER. This page provides additional guidance and resources for organizations experiencing a security breach.

Requesting DFIR support

The Experienced a Breach? section allows you to rapidly engage CYPFER’s incident response team.

Clicking Contact CYPFER redirects you to a dedicated DFIR request form, where you can submit an incident response request.

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To submit the request, provide the following information:

  • Contact details such as name, work email, company name, and phone number

  • The type of your request, which can be one of the following:

    • Urgent incident response (for active breaches, ransomware attacks, or ongoing cyber incidents)

    • Advisory/preparedness (for preventive guidance, readiness planning, and security posture improvements)

    • Sales/partnership inquiry (for commercial discussions or partnership opportunities)

    • Breach support (for assistance related to previously identified breaches)

    • Incident response (for incidents that require investigation but are not actively impacting operations)

  • Cyber insurance status

    Tip

    If your company has cyber insurance, specify the insurance carrier.

  • Relevant information about the incident, such as:

    • Type of attack

    • Timeline

    • Affected systems

    • Any known impact

    Tip

    For urgent incidents, it is recommended to include as many details as possible to accelerate response time.

After submitting the form, a CYPFER specialist reviews your request and contacts you within approximately 30 minutes.

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