We are committed to delivering high-quality Endpoint Protection solutions for people & businesses. To ensure your satisfaction and foster long-term partnerships, we offer the following refund policy for purchases made through our website.
✅ New Orders – 30-Day Money-Back Guarantee
If you’re not fully satisfied with your first-time purchase, you can request a full refund within 30 days of your order date—no questions asked.
To request a refund:
- Include your order number and (optional) feedback to help us improve
- Refunds are typically processed to the original payment method within 10–14 business days
🔁 Renewals – Flexible 30-Day Grace Period
We understand that renewals can sometimes be overlooked. While automatic renewals are typically non-refundable, we offer a 30-day grace period after the renewal date to request a refund.
To request a refund:
- Contact our support team here within 30 days of the renewal charge
- Include proof of duplicate or unintentional renewal, if applicable
Note: Renewal reminders are sent in advance to help you manage your subscription proactively.
⚠️ Verified Technical Issue – Refund Exception
If a verified technical issue prevents the proper use of our product, you may be eligible for a refund, provided the issue is reported within the applicable refund period. Refund requests must include documented evidence of the technical problem and are subject to evaluation and approval. This policy applies only to purchases made directly from our official website. For full details on eligibility and the terms governing service use, please refer to our Master Service Agreement for Business Solutions.
How to qualify:
- Submit a support ticket here with a full description of the issue
- Work with our team to complete all recommended troubleshooting steps
- A refund request must be submitted within 30 days of the order date
🧾 Duplicate Purchases via Authorized Resellers
If you mistakenly purchase the same product through both our website and a reseller, a full refund may be issued for the direct purchase—within 30 days—upon verified proof of the reseller transaction. To qualify, you must provide valid proof of the partner purchase, including the date of purchase, partner name, and product/license details. Upon verification, a full refund will be issued for the direct purchase, and the corresponding license will be deactivated.
Refunds are provided at Bitdefender's sole discretion on a case-by-case basis and may not be approved, including if there is evidence of fraud, abuse, or other wrongful behavior. Please note that after refunds are validated by Bitdefender, they will be issued by Bitdefender’s reseller, 2Checkout and while we strive to achieve the 14 days term, there may be delays generated by the payment method used.
Managing Your Subscription You may cancel your automatic renewal at any time via your billing profile. To adjust your account before a renewal, visit your billing account or contact our team.