Global Security Experts
Bitdefender global SOC team is comprised of over 285 elite security analysts, researchers, and threat hunters – all working for you.
Total Security Protection
Working around the clock, including nights and weekends, so you don’t have to.
MITRE Engenuity Evaluations
Bitdefender led participants with the highest scored actionability with the least amount of noise in the 2024 MITRE Engenuity ATT&CK Evaluations for Managed Services.
Addressing your biggest security need – people
Access to security technologies has never been a barrier, but hiring, training, and retaining security professionals to manage those technologies has never been more challenging – or expensive.
24x7 Security Coverage
Our global network of SOCs works when you work and cover you around the world and around the clock. If a security incident occurs, our SOC will take action, and a security account manager will call your emergency contact within 30 minutes and be in constant communication throughout the incident.
Pre-Approved Actions (PAAs)
A comprehensive array of PAAs provide quick and decisive response actions to mitigate security incidents. Our analysts evaluate, investigate and take action faster than any teams.
Incident Root Cause & Impact Analysis
We identify the original threat vectors and potential impacts during incidents, offering comprehensive analyses and documentation in after-action reports. We initiate enhanced monitoring for 72 hours to ensure similar or related incidents don’t occur.
Threat Hunting
Hundreds of millions of total covered endpoints allow Bitdefender security researchers, Bitdefender Labs, and the MDR Threat Intelligence team to compile a massive amount of threat intelligence, attacker research, and threat analyses to continuously update and protect our customers.
Expert Recommendations
In addition to providing complete security coverage, we elevate your security team. Our team of security experts provides recommendations to improve your security knowledge and posture as well as corrective actions to prevent possible incidents.
MDR Portal and Reporting
Your MDR portal provides monthly, actionable reporting on your service. The report provides meaningful insights into security incidents, highlights cybersecurity trends, and guides remediation efforts, offering unparalleled transparency into the MDR service.
Why Choose Bitdefender MDR?
Want to learn more about how Bitdefender MDR can supercharge your security team and help protect you from cyber threats.
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Analysis, not alerts
• Many MDR vendors use automation to monitor, detect, and then aggregate and send alerts to you.
• The burden is still on your team to evaluate all that data. Bitdefender MDR manages the entire alert lifecycle, analyzing thousands of alerts down to a handful of responses and recommendations. See everything transparently in your MDR portal and get notified of only what matters to you.
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Quick, decisive response
• What happens when an attacker manages to bypass the technology? Our security analysts quickly assess security incidents and take decisive actions to contain and mitigate the threat.
• Bitdefender MDR includes a comprehensive array of pre-approved actions PAAs that enable our security analysts to take proactive responses when time is critical. With Bitdefender MDR, our human-led service always puts analysts in the critical response loop.
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Best-in-class security platform
• You don’t have to trade off product and service efficacy for affordability. Bitdefender MDR includes our industry-leading security platform, recognized as a Leader by Forrester, a Visionary by Gartner, and consistently placing #1 in independent tests by MITRE, AV-TEST, and AV-Comparatives.
• Moreover, Bitdefender owns the platform, giving our customers one security technology stack to consolidate on.
FAQ
What is Bitdefender MDR service?
Bitdefender MDR is a managed security service that provides 24x7 defense against cyber threats delivered through our global Security Operations Centers (SOCs).
The service includes the underlying security platform (GravityZone Business Security Enterprise (BSE)) and the continuous monitoring and response to threats.
Where are the SOCs and what is the coverage model?
Bitdefender has a global network of three (3) SOCs that are located in North America (US-TX), Europe (Romania), and Asia-Pacific (Singapore).
They are organized in Panama shifts that follow the sun, providing in-region coverage during the working hours of customers in that region with seamless transitions between regions for complete 24x7 coverage.
What are the qualifications of the security analysts in the SOCs?
Combined the Security Analysts have over 40 SANS certifications, including GCIH, GCFA, CTI, CISSP, Cloud, and Forensics.
Bitdefender heavily invests in analyst training to include a training budget for external training and conferences. Our analysts come from multiple government agencies with over 100 years of combined experience working in cyber intelligence and threats.
Do analysts send me alerts or something more?
Many MDR service providers use automation to monitor, detect, and then aggregate and send alerts to you.
The burden of evaluating all that data is still on your team. Bitdefender MDR service manages the entire alert lifecycle, analyzing thousands of alerts down to a handful of responses and recommendations.
Proven. Unsurpassed Cybersecurity Effectiveness.
We’re here to help you choose the solution or service that’s right for your business.