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Using Sandbox Analyzer LogCollector

This section describes how to use LogCollector for Sandbox Analyzer Virtual Appliance (On-Premises), collect information about the status of Sandbox Analyzer Virtual Appliance (VA) and about events occurred on it. This information helps the Bitdefender Support team to investigate and resolve the issues you encountered with your Sandbox Analyzer VA.

To collect all the needed information:

  1. Connect to the Sandbox Analyzer via SSH. You may use PuTTy.

  2. Log in with root and provide the password for this user (sve by default).

  3. Run this command:

    # /opt/bitdefender/bin/bdsysinfo-sve

    A .tar.gz archive file containing the logs is saved to /root.

    The filename has the format: bdsysinfo-xxxxx.tar.gz, where xxxxx is a random string.

    The logs deliver the following elements:

    • Files:

      /opt/bitdefender/var/log/opt/bitdefender/etc/opt/bitdefender/var/epag/etc/var/log/var/crash

    • Command output for:

      uname -a

      dmesg

      ps auwx

      cat /proc/meminfo

      cat /proc/cpuinfo

      df -hT

      slabtop --once

      cat /proc/mounts

      dpkg -l

      ls -lR /opt/bitdefender

      lsmod

      sysctl -a

      env

      netstat -anpe

      getent passwd

      getent group

      lsof -n

      ip addr show

      ip route show

      docker ps -a

      docker images

  4. Using WINSCP, copy the file to your machine.

  5. Send the file to Bitdefender support.

In this section: