What do you want to do?
Please select the issue you want to resolve. You will be invited to click on a link that will take you to a form which you are requested to fill in. By doing so, your request will be routed to the appropriate team and handled within the next 48 business hours.
Renew or upgrade my product
Applies to active or expired business products. Tell us how you bought your product so that we can forward your request to the right team:
- I bought my product online
Click here to log into your console and renew.
- I bought my product from a Bitdefender partner/reseller
Click here for commercial support
- I am upgrading from a home user product
Click here to contact our sales team
- I don’t remember how I bought the product
Click here for commercial support
Add more devices
Tell us how you bought your product so that we can forward your request to the right team.
- I bought my product online
Click here to log into your console and add seats.
- I bought my product from a Bitdefender partner/reseller
Click here for commercial support
- I am upgrading from a Consumer product
Click here to contact our sales team
- I don’t remember how I bought the product
Click here for commercial support
Note: If you run out of seats on your license and you need to protect more devices, you can install the Bitdefender Client on your new devices right away, and they will be granted trial coverage for up to 30 days, at no additional cost. During those 30 days, you keep your new devices protected, and reach out to us for the extension offer.
Change or cancel a subscription
Tell us how you bought your product so that we can forward your request to the right team.
- I bought my product online
Click here to contact our online renewals team
- I bought my product from a Bitdefender partner/reseller
Click here for commercial support
- I am upgrading from a Consumer product
Click here to contact our sales team
Activate my product
Please find here information about your product.
Download and install
Please find here information about your product.
I need help with finding my license key
1. Log into the GravityZone Control Center. While in the main Dashboard view, click over Welcome, <name> in the upper right side of the page.
2. In the resulting drop-down menu choose My Company. The license key is shown in the License section, below Company Details.
3. If you have renewed your license, you will have to validate it by clicking the Check button to the right.
4. Remember to also click the Save button, at the bottom of the page.
Receive my account credentials
Click here to contact Enterprise Support.
Recover my account credentials
Click here to contact Enterprise Support.
Make sure my product is up to date
Bitdefender security agent automatically checks for, downloads, and installs updates every hour (default setting). Automatic updates are performed silently in the background.
You can change these settings from Policies/Update Options (page 124 User Manual)
None of the above, just need to contact Bitdefender
Click here to contact Bitdefender
I have an issue, need to contact technical support
Click here to contact Enterprise Support.
I’m not a customer yet, I need to find out what’s the right product for my company
You can compare our business products or make a Sales inquiry.
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