www

Directly contact our Support Team

How to Allow Full Disk Access to Bitdefender Endpoint Security for Mac in macOS Mojave (10.14) and later

Starting with macOS Mojave (10.14), Apple has introduced certain privacy protections that by default block applications’ access to specific system application folders and resources, such as Mail, Messages, Safari, Time Machine backups.

In order for Endpoint Security for Mac to scan such protected folders, the user must allow full disk access for the BDLDaemon or BDLDaemon.app, and Endpoint Security for Mac application files. The Endpoint Security for Mac user interface will show a critical issue until access is granted.

Issue

On systems running macOS Mojave (10.14) and later, the Endpoint Security for Mac user interface displays a critical issue prompting the user to add certain application files to the Full Disk Access list in Security & Privacy > Privacy.

On macOS Mojave (10.14) and Catalina (10.15), the following files require full disk access:

  • BDLDaemon
  • EndpointSecurityforMac.app

On macOS Big Sur (11.0), the following files require full disk access:

  • BDLDaemon.app
  • EndpointSecurityforMac.app
note Note:

In case of a network with various macOS versions, it is recommended to allow all BDLDaemon, BDLDaemon.app, and EndpointSecurityforMac.app files.

The path to these files is /Library/Bitdefender/AVP.

Solution

To allow full disk access to the Endpoint Security for Mac files and fix the issue:

  1. In the View Issues window, click the Open Privacy button to go to the Security & Privacy window > Privacy tab > Full Disk Access folder.
  2. Click the lock to make changes and enter an administrator password.
  3. Click the + button to manually add the EndpointSecurityforMac.app, BDLDaemon and BDLDaemon.app files to the Full Disk Access list.

Endpoint Security for Mac files

note Note:
  • The above steps apply for Endpoint Security for Mac 4.4.85.179550 and later.
  • To be fully functional, Endpoint Security for Mac also requires kernel extension approval in macOS High Sierra (10.13), Mojave (10.14), and Catalina (10.15). For details, refer to this article.
  • In macOS Big Sur (11.0), Apple replaced kernel extensions with a new generation of system extensions. To accommodate this change, Endpoint Security for Mac requires additional approvals from users. For details, refer to this article.
  • For details on how to configure Jamf Pro for macOS Big Sur (11.0 and later), including system extensions, traffic proxy and full disk access, refer to this article.
Can't find a solution for your problem? Open an email ticket and we will answer the question or concern in the shortest time possible.

Rate this article:

Submit