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Troubleshooting GravityZone MyBitdefender registration

Bitdefender GravityZone provides full visibility into organizations’ overall security posture, global security threats, and control over its security services that protect virtual or physical desktops, servers and mobile devices. All Bitdefender’s Enterprise Security solutions are managed within the GravityZone through a single console, Control Center, that provides control, reporting, and alerting services for various roles within the organization.

Troubleshooting GravityZone MyBitdefender registration

After the product is installed, when accessing Control Center for the first time using a web browser, the product registration window appears. The first step is to enter MyBitdefender credentials.
The credentials are validated to

If Authentication error message is displayed when clicking on Next button, these steps should be followed:

- Go to https://my.bitdefender.com/login and try to authenticate using the same credentials. If you are unable to log in, use the recover password option, reset the password and go back to Control Center and try the authentication using the new password;
- Your border firewall allows connectivity to my.bitdefender.com:

# ping my.bitdefender.com
# wget https://my.bitdefender.com

If the registration process still fails, contact the Bitdefender Support Team attaching full logs together with outputs from the above commands.

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