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How to troubleshoot the client software deployment on Windows 8.1/10/2012 and above

To remotely install software on Windows 8.1 / 2012 / 2012 R2 stations, you need to have full administrative privileges on them. In this case, you need the credentials of the built-in administrator account or a domain user account.

To successfully deploy the client software from Bitdefender Control Center to Windows 8.1 / 2012 / 2012 R2 stations, please consider one of the following recommendations:

  • Manually enable the built-in administrator account on target stations. When creating the client installation task for the Windows 8.1 / 2012 / 2012 R2 stations, use the credentials of the built-in administrator account.
    To learn how to enable and disable the built-in administrator account in Windows 8.1 / 2012 / 2012 R2, refer to this KB article.
  • Use the credentials of a domain administrator account, if you are managing an Active Directory network.
  • On the target Windows 8.1 / 2012 / 2012 R2 stations, change the value of the registry key HKEY_LOCAL_MACHINE\\SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Policies\\System\\EnableLUA from 1 to 0.

    You will be prompted to restart your machine.

Can't find a solution for your problem? Open an email ticket and we will answer the question or concern in the shortest time possible.

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