Directly contact our Support Team

What to do when Security Certificates cannot be verified/installed

This warning is presented by a web browser when accessing a site that has a security certificate installed (for SSL/TLS data encryption) which cannot be verified or installed by the web browser.

To solve this issue, we recommend you to temporarily turn off “Scan SSL” feature in Bitdefender as follows:

  • bring up the main Bitdefender interface
  • click on Settings from the upper right toolbar
  • From Settings Overview choose Privacy Control
  • In the Antiphishing tab use the switch to temporarily turn off Scan SSL feature

Now close the Bitdefender window and try to access the webpage one more time.

Can't find a solution for your problem? Open an email ticket and we will answer the question or concern in the shortest time possible.

Rate this article: