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Bitdefender services are not responding

This article helps you troubleshoot the Bitdefender Services are not responding error. You may encounter this error as follows:

  • The Bitdefender icon in the system tray is grayed out and you are informed that the Bitdefender services are not responding.
  • The Bitdefender window indicates that the Bitdefender services are not responding.


First of all, please make sure your system meets the Bitdefender system requirements. You can find them here, in our article.


The most common cause of this error message is due to other security solutions running on your computer at the same time with Bitdefender.

If this is the case, we recommend you to remove all of the other security solutions and then reinstall Bitdefender. In order to correctly uninstall them, please use the uninstall tools for the other security solutions; you can find them in our article here.

Then, please repair Bitdefender and the situation should be solved.


IMPORTANT: If the error still persists after following the above steps, please contact our Technical Support Department via the open ticket you have with us (or create a new one) and make sure you send us the following log.

Can't find a solution for your problem? Open an email ticket and we will answer the question or concern in the shortest time possible.

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