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WORK FROM HOME: SAFETY TIPS

Troubleshoot Bitdefender VPN connection errors

There are a few common causes for connection errors encountered by Bitdefender VPN:

• You are not connected to the Internet and can’t access the Internet via Wi-Fi or Ethernet cable. Make sure you have Internet access before using Bitdefender VPN.

• A strictly configured firewall is preventing VPN connectivity (e.g. 3rd party firewall software, router’s built-in firewall). If you are not sure if your router comes with a dedicated firewall or how to turn it off please refer to its manual, contact the manufacturer or your ISP.

Another VPN/Proxy is running when you try to connect. In this case, disable the other VPN/Proxy solution.

• You are trying to connect from a public Wi-Fi such as work, school, airport, etc. which may have blocked the ports required by Bitdefender VPN. You need to contact the network administrator to try and change their firewall settings.

• Some ports used for the VPN connection are closed. Depending on the device you’re currently using, the following ports have to be open:

  on Windows & Android: 1194 UDP, 443 UDP

  on Mac: 4500 UDP, 500 UDP, 443 UDP

 

If the above tips don’t help you resolve the VPN error, try these troubleshooting steps. 

Start by clicking the name of your operating system.

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