Consumer Support » Fix Bitdefender VPN errors 2, 4, 9, 12 and more on Windows, Mac, Android, iOS

Fix Bitdefender VPN errors 2, 4, 9, 12 and more on Windows, Mac, Android, iOS

Here you’ll find quick-fix solutions to common Bitdefender VPN connection errors on Windows, macOS, Android, iOS, or iPadOS. These are some of the error messages you may encounter when connecting to Bitdefender VPN: 

An error occurred while trying to connect. Error code: 2 | Error code: 4 | Error code: 9 | Error code: 10 | Error code: 12 | Error code: 99 | Error code 182 | Failed to get server list, please try again later. | 

There are a few general causes for connection errors encountered by Bitdefender VPN:

    • You are not connected to the Internet and can’t access the Internet via Wi-Fi or Ethernet cable. Make sure you have Internet access before using Bitdefender VPN.
    • A strictly configured firewall is preventing VPN connectivity (e.g. 3rd party firewall software, router’s built-in firewall). If you are not sure if your router comes with a dedicated firewall or how to turn it off please refer to its manual, contact the manufacturer or your ISP.
    • Another VPN or Proxy is running when you try to connect. In this case, disable the other VPN/Proxy solution.
    • You’re on a public Wi-Fi such as work, school, airport, etc. which may have blocked the ports required by Bitdefender VPN. You need to contact the network administrator to try and change their firewall settings.
    • The port used for the VPN connection is closed. Depending on the device you’re currently using, the port 443 UDP must be open.

No matter the reason, we’ll show you exactly how to deal with any VPN error code and successfully connect to Bitdefender VPN in no time. Begin by clicking the name of your operating system to learn more:

If you managed to follow all the steps provided in this comprehensive guide, the VPN errors should stop. Now you should be able to successfully connect to Bitdefender VPN. 

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