Bitdefender SecurePass: Frequently Asked Questions

Bitdefender SecurePass is a password manager built on open-source technology, designed for easy and secure password management. It lets you create, save, autofill, and share strong passwords effortlessly. Available on both computers and smartphones, SecurePass works with Chrome, Firefox, Edge, Safari, and offers apps for Android and iOS, plus a web client for managing passwords from any browser.

To install Bitdefender SecurePass:

• Activate the subscription in your Bitdefender account.
• Select SecurePass in the left menu.
• For Windows and macOS devices, install the browser extension in Chrome, Firefox, Edge, or Safari.
• For mobile devices, install the app from Google Play (Android) or the App Store (iOS).

After installation:

• Log in with your Bitdefender account when prompted.
• Set up a master password, which will encrypt your data.
• Save your recovery key to regain access if you forget your master password.

The master password is used to encrypt and unlock your SecurePass vault. It is not stored by Bitdefender, making it crucial for protecting your data. You need this password to access all the information stored in SecurePass.

If you forget your master password, you can use the recovery key (saved during the setup process) to reset it and regain access to your vault. Simply open the Bitdefender SecurePass app, browser extension, or web client, and log in with your Bitdefender account. Click on “Lost password?” and enter your recovery key to reset your master password.

• For detailed instructions, please refer to: How to Reset Your Bitdefender SecurePass Master Password.

Important! If you’ve lost both your master password and recovery key, contact support for help resetting your account. This will permanently erase all data stored in your vault. After the reset, you’ll be able to set a new master password and receive a new recovery key.

Yes, you can generate a new recovery key on https://securepass.bitdefender.com/ as well as in the SecurePass apps and browser extensions.

To reset the recovery key:

1. In SecurePass go to Settings > Generate Recovery Key.
2. Set a PIN code to generate a new recovery key.
3. Enter your PIN code > Unlock Vault.
4. SecurePass will generate a new recovery key, which you can copy or download as a PDF.

Your master password stays the same. The new recovery key can be used as a backup if you’re ever unable to unlock the vault with your master password.

To access SecurePass through any browser, go to https://securepass.bitdefender.com/ and log in with your Bitdefender account. The web client lets you view and manage your passwords without installing an extension. It offers the same features as the SecurePass browser extension, except for autofill and automatic password saving.

To add an item like an account, credit card, identity or note:

1. Open SecurePass and click the “Add item” button.
2. Choose the item type (e.g., Account, Credit Card).
3. Enter the required information and click “Save.”

For detailed instructions, please refer to: How to Manually Save Passwords in Bitdefender SecurePass.

You can delete any account, credit card, identity, or note saved in your Bitdefender SecurePass vault.

To delete a single item:

1. Open SecurePass and go to your vault.
2. Click on the item you want to remove (account, credit card, note, or identity).
3. Click the three dot menu and choose “Delete item”.

To delete multiple items at once:

1. Open SecurePass and go to your vault.
2. Click the “Select” button.
3. Select the items you want to delete, or click “Select all” to remove everything.
4. Click the “Manage selected” button, then click “Delete items” when prompted.

To edit an item saved in the SecurePass vault:

1. Open SecurePass and go to your vault.
2. Click on the item you want to modify (account, credit card, note, identity).
3. Click the “Edit” button.
4. When you’re done making changes, click “Save”.

Yes, you can import passwords from other password managers:

1. Export your data from the old password manager.
2. In SecurePass, go to Settings > Import passwords.
3. Select the file type and import the data.

For detailed instructions, please refer to: How to Import Passwords into Bitdefender SecurePass.

Bitdefender SecurePass can import passwords from the following password managers and browsers:

• Password Managers: 1Password, Bitdefender SecurePass, Bitdefender Password Manager, Bitdefender Wallet, Bitwarden, Dashlane, Kaspersky, Keepass, LastPass, Roboform, SaferPass.
• Browsers: Chrome, Edge, Firefox.

• For iOS: Go to Settings > General (or Passwords – for iOS 17 and earlier)> AutoFill & Passwords > enable Bitdefender SecurePass.
• For Android: Go to Settings > Passwords & accounts (or System > Language & Input > Advanced – for Android 11 and earlier) > Autofill service > enable Bitdefender SecurePass.

To organize items in folders:

1. Create a folder by pressing “Add folder.”
2. Name the folder and press “Create.”
3. To move an item, open it, tap the edit icon, and select the folder name.

For detailed instructions, please refer to: How to Organize Passwords into Folders in Bitdefender SecurePass.

To securely share items from your vault:

1. Select the item.
2. Choose “Share link” from the menu.
3. Generate a share link with options like expiration dates, usage limits, and password protection.

For detailed instructions, please refer to: How to Share Passwords Securely with Bitdefender SecurePass.

If a shared link is password-protected and the wrong password is entered, SecurePass will display an error message, preventing access to the shared data.

After enabling two-factor authentication (2FA) on a supported website or app, scan the QR code with SecurePass and save it in your vault. This code will be needed alongside your password for future logins.

• For detailed instructions, please refer to: How to Use Bitdefender SecurePass as a 2FA Authenticator App.

The Groups feature allows you to share credentials with a group of people:

1. Create a group in the “Groups” section.
2. Share credentials with the group by setting specific rights (read, write, grant).

For detailed instructions, please refer to: How to Share Passwords with Groups.

Yes. Right-click on the page during checkout, select Bitdefender SecurePass, and choose “Auto-fill credit card info” to automatically fill the details saved in your vault.

• For detailed instructions, please refer to: How to Autofill Card Details with Bitdefender SecurePass.

Bitdefender SecurePass includes a Security Report that evaluates your stored passwords, identifying:

• Breached passwords
• Weak passwords
• Old passwords (used for more than 6 months)
• Duplicate passwords

For detailed instructions, please refer to: How to Check the Strength of Stored Passwords in Bitdefender SecurePass.

Yes. SecurePass uses end-to-end encryption and requires both your Bitdefender login and master password to access your data.

To immediately lock the vault across devices:

1. Go to Settings in SecurePass.
2. Click the “Lock account” button.

To lock the vault after a set time across devices:

1. Go to Settings in SecurePass.
2. Click the “PIN setup” button.
3. Enter your master password.
4. Set a PIN code and choose how long the SecurePass vault stays unlocked before it locks automatically and requires the PIN.

For detailed instructions, please refer to: How to Lock Bitdefender SecurePass on All Devices.

• On mobile: Go to More > Settings > Display language.
• In the browser version: Click Settings > Display language.

For detailed instructions, please refer to: How to Change the Language in Bitdefender SecurePass.