Bitdefender B2B Help Center

2021

Bitdefender support for macOS Monterey (version 12)

In an ever-changing world, Bitdefender remains commited to providing protection to its customers and compatibility with the latest technologies available in the market.

Anticipating the next release of macOS, Bitdefender is announcing full support for macOS Monterey (version12) from day 1.

However, before upgrading to Monterey, make sure that you are running version 7.2.6.200020 or later of Endpoint Security for Mac.

We will continue to update this article with relevant information depending on Apple’s announcements.

Bitdefender support and compatibility with Windows 11

As Bitdefender continuously evolves and is committed to providing a high level of security in your organization, delivering support for brand-new technologies is important to us.

Earlier this year, Microsoft revealed the release of a new operating system, and from October 5, 2021, Windows 11 became available on the market for eligible devices.

We gladly announce that Bitdefender provides day 1 support and full compatibility with Windows 11 starting with Bitdefender Endpoint Security Tools version 7.2.2.92.

For more information about the availability, requirements, and overall features of Windows 11 please refer to this article.

BEST for Linux timeline update

As of end of July, 2021 Bitdefender has released the new Bitdefender Endpoint Security Tools (BEST) for Linux v7 as part of our GravityZone product line, which provides extended protection capabilities as described in What is new in BEST for Linux v7.

BEST for Linux v7 brings a variety of new features, benefits and improvements including advanced prevention and detection technologies specifically designed to work against Linux oriented attacks. Additionally, due to no longer being reliant on kernel, we have eliminated all Linux version compatibility issues. Due to the fact that a full feature parity has not yet been achieved, both versions of BEST for Linux (v6 and v7) are still available and not all users have upgraded to the latest version.

Since it's launch, BEST for Linux v7 has received several updates, adding new features and capabilities and improving compatibility. Through constant updates, we are working to gradually move towards Feature Parity.

Important

Bitdefender reserves the right to change the terms of this support policy at any time.

All changes will be communicated within a reasonable time-frame.

Limited Support (LS)

Starting today, 2021.10.14, BEST for Linux v6 will receive no longer receive full support. We will continue to provide the following services:

  • Security Updates

  • Critical fixes

  • Specific Bug fixes based on criticality

Note

To fully benefit from the latest security technologies, Bitdefender recommends existing BEST v6 customers to migrate to our latest supported version BEST v7.

Feature Parity

As of version 7.0.3.1897 feature parity between versions 6 and 7 has been achieved. In the first week of April 2022, an automatic staged Migration/Product Update from BEST for Linux v6 to v7 will begin.

End of Access (EOA)

Manual installation of BEST for Linux v6 will be available until the end of Q4.

End of Standard Support (EOSU)

Once the migration is finished, we will continue to provide limited support for BEST for Linux v6, up until the end of Q4. After the end of Q4, we will no longer offer support for BEST for Linux v6.

Windows XP, Windows Vista, Windows Server 2003 and Server 2008 Support announcement

Bitdefender extends antimalware protection support for Windows Vista (SP1 & SP2), Windows Server 2008 and Windows Small Business Server (SBS) 2008, Microsoft Windows XP and Windows Server 2003 customers to provide a security solution during their transition to new OS versions.

Note

The information in this section does not apply to Windows Server 2008 R2

End of Access (EOA)

Starting January 1st 2020 the install packages will not be available for download from GravityZone Control Center. Customers looking to perform new installations on these legacy OS versions can either save an older version of the legacy installation kit or contact Bitdefender Enterprise Support to receive a compatible version and installation procedure.

End of Standard Support (EOSU)

After April 30 2020, Bitdefender will discontinue support for all type of issues related to these legacy operating systems. A separate custom package for Extended Support can be purchased.

End of Extended Support (EES)

After June 30th 2021, Bitdefender will continue to deliver limited antimalware signature updates for customers with legacy OSes to provide a security solution during their transition to new OS versions. This type of support will be available only to existing customers depending on their agreement with Bitdefender. Bitdefender will deliver this limited support as long as there are no external constraints or dependencies on operating system updates and the technical effort can be covered in a timely manner.

Bitdefender reserves the right to change the terms of this support policy at any time; all changes will be communicated within a reasonable timeframe. 

To fully benefit from the latest security technologies, Bitdefender recommends existing Windows XP, Windows Vista, Windows Server 2003 and Windows Server 2008 customers migrate to the latest supported version of Windows as soon as possible.

Bitdefender Endpoint Security for Mac: End of support for OS X El Capitan (10.11)

Bitdefender Endpoint Security for Mac support for MacOS El Capitan (10.11) will end as of September 1st, 2021.

Starting with the March 2021 release, the Bitdefender Endpoint Security for Mac kit will no longer install on OS X El Capitan. Customers looking to perform new installations on this legacy macOS version can either save an older version of the Bitdefender Endpoint Security for Mac kit or contact Bitdefender Enterprise Support to receive a compatible version and installation procedure. A KB article will be available here detailing necessary steps.

Existing Bitdefender Endpoint Security for Mac installations on OS X El Capitan will continue to function properly and receive signature and critical product updates until September 1st, 2021.

Note

OS X El Capitan (10.11) is no longer supported by Apple and has not received security updates since August 2018.