Bitdefender B2B Help Center

2019

Anti-exploit technology replacement in Bitdefender GravityZone

Publication date: 2019.11.19

Overview

Our mission is to protect your business from any threats that might put your endpoints at risk.

A new and enhanced anti-exploit technology is now available in GravityZone and started to roll out to all customers for better protection.

The exploit prevention technology protects the memory and vulnerable applications such as browsers, document readers, media files and runtime (ie. Flash, Java). Advanced mechanisms watch memory access routines to detect and block exploit techniques such as API caller verification, stack pivot, return-oriented-programming (ROP) and others.

When will it happen?

You are kindly asked to deploy this new technology as soon as you can, to replace the old anti-exploit functionality. Migrating to this new feature is seamless and raises no security risk. On the contrary, it will ensure a stronger protection.

What do you have to do?
  1. If using the on-premises version, make sure GravityZone is updated to version 6.9.1, at least.

  2. Install the Advanced Anti-Exploit module on deployed agents.

    1. In the Network page, select the target endpoints.

    2. From the Tasks menu, choose Reconfigure Client.

    3. Under Modules, choose Add and select Advanced Anti-Exploit.

    4. Save changes.

  3. Add the Advanced Anti-Exploit module to the installation packages.

    1. Go to the Packages page.

    2. Edit the package.

    3. Select Advanced Anti-Exploit.

    4. Save the changes.

You can adjust the module from the Antimalware > Advanced Anti-Exploit policy settings.

Important

The old anti-exploit technology will be supported until March 31, 2020. To ensure uninterrupted protection, GravityZone will automatically replace old anti-exploit technology with the new one.

The sooner you adopt the new feature, the faster you ensure optimal protection against exploits.

Bitdefender Endpoint Security for Mac end of support for OS X Mavericks (10.9) and OS X Yosemite (10.10)

Bitdefender announces end of support for Bitdefender Endpoint Security for Mac on OS X Mavericks (10.9) and OS X Yosemite (10.10) as of December 31st, 2019.

Starting with the July 2019 release, the Bitdefender Endpoint Security for Mac kit will no longer install on OS X Mavericks and OS X Yosemite. Customers looking to perform new installations on legacy versions OS X Mavericks (10.9) and OS X Yosemite (10.10), can either save an older version of the Bitdefender Endpoint Security for Mac kit or contact Bitdefender Enterprise Support to receive a compatible version and installation procedure.

Existing Bitdefender Endpoint Security for Mac installations on OS X Mavericks and OS X Yosemite will continue to function properly and receive signature and critical product updates until December 31st, 2019.

Bitdefender Security for Kaseya end of sale

Bitdefender announces the End-of-Sale (EOS) date for the Bitdefender Security for Kaseya product. The last day to order the affected product is 1st of May, 2019.

The migration path for the EOS product will be Bitdefender Cloud Security for MSPs, which is integrated with Kaseya VSA.

The table below describes the end-of-sale, end-of-support, end-of-life milestones for Bitdefender Security for Kaseya:

Milestone

Definition

Date

End of Sale

Last date when the product can be ordered

May 1st, 2019

End of Life

June 1st, 2019

End of Support

Last date when Bitdefender will offer support for the product

December 1st, 2019

Bitdefender Security for LabTech end of sale

Bitdefender announces the End-of-Sale (EOS) date for the Bitdefender Security for Labtech product. The last day to order the affected product is 1st of May, 2019.

The migration path for the EOS product will be Bitdefender Cloud Security for MSPs, which is integrated with ConnectWise Automate and ConnectWise Manage.

The table below describes the end-of-sale, end-of-support, end-of-life milestones for Bitdefender Security for LabTech:

Milestone

Definition

Date

End of Sale

Last date when the product can be ordered

May 1st, 2019

End of Life

June 1st, 2019

End of Support

Last date when Bitdefender will offer support for the product

December 1st, 2019

Changes to Endpoint Security for Mac in macOS Catalina (10.15)

Publication date: 2019-10-08

macOS Catalina (10.15), the latest release of Apple’s operating system for desktops and laptops, comes with some changes that affect the Endpoint Security for Mac’s behavior. This section describes the differences macOS users will notice with the Bitdefender security agent.

Note

Official support for macOS Catalina (10.15) is available starting with Endpoint Security for Mac version 4.7.39.200039. Existing Endpoint Security for Mac version 4.6.x installations will automatically update to 4.7.39.200039 only after upgrade to macOS Catalina (10.15).

Product installation

macOS Catalina (10.15) requires explicit approval from users to run Installer for Endpoint Security for Mac, when the "EndpointSecurityforMac.pkg" and "installer.xml" files are on Desktop or in the Documents folder.

Users will be prompted by the following window: "Installer" would like to access files in your Desktop folder message. To continue Endpoint Security for Mac installation, they have to click OK. If they click Don’t Allow, installation will fail.

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Notification pop-ups

macOS Catalina (10.15) users receive Endpoint Security for Mac notification pop-ups only if they allow them. After installing the security agent, the system will prompt users to allow notifications from EndpointSecurityforMac application. Not allowing them will not affect the product normal functioning. Users can configure these notifications later in System Preferences.

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Full Disk Encryption

In macOS Catalina (10.15), Endpoint Security for Mac requires user’s approval to operate FileVault. After entering their credentials, users must click OK in a new window to start encryption. If they click Don’t Allow, Endpoint Security for Mac will prompt again users after a couple of minutes to enter their credentials.

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For details about GravityZone Full Disk Encryption, refer to GravityZone Full Disk Encryption FAQ.

End of Support for Patch Management for Windows 7 and Windows Server 2008 / 2008 R2

Following Microsoft’s decision to end support for Windows 7 and Windows Server 2008 and 2008 R2, Bitdefender is also announcing end of support for Patch Management for these operating systems, starting January 14, 2020. To continue keeping your Windows base up to date, you are advised to upgrade to at least Windows 8 and Windows Server 2012 R2.

Windows 7 and Windows Server 2008 R2 support announcement

Microsoft announcement

As of January 14th 2020, Microsoft has ended standard support for Windows 7 and Windows Server 2008. Technical assistance and software updates from Windows Update that help protect your PC are no longer available for the product.

It is strongly recommended Windows 7 users move to Windows 10 and Windows Server 2008 migrate to Microsoft Azure to avoid a situation where you need service or support that is no longer available.

Bitdefender support for Windows 7 and Windows Server 2008 R2

Bitdefender will continue to deliver support for Windows 7 and Windows Server 2008 R2 as long as there are no external constraints or dependencies on operating system updates and the technical effort can be covered in a timely manner. Bitdefender reserves the right to change the terms of this support policy at any time; all changes will be communicated within a reasonable timeframe.

Windows XP, Windows Vista, Windows Server 2003 and Server 2008 Support announcement

Bitdefender extends antimalware protection support for Windows Vista (SP1 & SP2), Windows Server 2008 and Windows Small Business Server (SBS) 2008, Microsoft Windows XP and Windows Server 2003 customers to provide a security solution during their transition to new OS versions.

Note

The information in this section does not apply to Windows Server 2008 R2

End of Access (EOA)

Starting January 1st 2020 the install packages will not be available for download from GravityZone Control Center. Customers looking to perform new installations on these legacy OS versions can either save an older version of the legacy installation kit or contact Bitdefender Enterprise Support to receive a compatible version and installation procedure.

End of Standard Support (EOSU)

After April 30 2020, Bitdefender will discontinue support for all type of issues related to these legacy operating systems. A separate custom package for Extended Support can be purchased.

End of Extended Support (EES)

After June 30th 2021, Bitdefender will continue to deliver limited antimalware signature updates for customers with legacy OSes to provide a security solution during their transition to new OS versions. This type of support will be available only to existing customers depending on their agreement with Bitdefender. Bitdefender will deliver this limited support as long as there are no external constraints or dependencies on operating system updates and the technical effort can be covered in a timely manner.

Bitdefender reserves the right to change the terms of this support policy at any time; all changes will be communicated within a reasonable timeframe. 

To fully benefit from the latest security technologies, Bitdefender recommends existing Windows XP, Windows Vista, Windows Server 2003 and Windows Server 2008 customers migrate to the latest supported version of Windows as soon as possible.

Windows XP and Windows Server 2003 end of support

Bitdefender extends antimalware protection support for Microsoft Windows XP and Windows Server 2003 customers to provide a security solution during their transition to new OS versions.

End of Access(EOA)

Starting January 1st 2020 the install packages will not be available for download from GravityZone console. Customers looking to perform new installations on these legacy OS versions can either save an older version of the legacy installation kit or contact Bitdefender Enterprise Support to receive a compatible version and installation procedure.

End of Standard Support(EOSU)

After April 30 2020 we will stop the service from providing security content updates.

To fully benefit from the latest security technologies, Bitdefender recommends existing Microsoft Windows XP and Windows Server 2003 customers migrate to the latest supported version of an OS as soon as possible.