Frequently asked questions

What is BOX 2?

Bitdefender BOX 2 is the innovative security hub for the connected home. It protects all internet-connected devices in your digital life, at home and on the go. With BOX 2 you get complete, multi-layered cybersecurity for your computers, smartphones, tablets, baby monitors, game consoles, smart TVs, and everything that’s connected in your household. BOX 2 is 100% compatible with your home network and lets you control all your connected devices from a single app. It employs machine-learning algorithms and intrusion prevention systems to pick up new threats and unsafe behavior and keep your smart home safe.

Is BOX available in my country?

Bitdefender BOX V2 is currently available in the United States. Canada and select markets in Europe & Asia will soon follow. We are working hard to make it available in more countries

How much does the BOX cost?

BOX 2 is a subscription-based product and the first purchase includes one year of subscription. After the first year, the subscription costs $99/year and you can protect an unlimited number of devices.

Do I still need to purchase Antivirus for my devices?

The Bitdefender BOX 2 subscription includes Bitdefender Total Security and allows you to install the security software on Windows, Mac OS, Android and iOS devices, for an unlimited number of devices.

Does BOX have Parental Control features?

BOX 2 provides efficient and intuitive tools to manage daily internet time, set content filters by age categories or pause internet access altogether for precious family time. It offers the possibility of creating separate profiles for each member of the family and if you wish to control the time spent online by your child, you can easily do that from the Bitdefender Central app.

What if I have another Bitdefender Product Installed?

Bitdefender BOX 2 can work alongside all Bitdefender Software products (Total Security, Internet Security, Mobile Security & Antivirus for Mac for Mac) and you can use your existing Bitdefender account.

How does BOX protect my devices?

Bitdefender BOX V2 scans all the traffic in the network for malicious activity and it uses multiple layers of security such as Exploit prevention, Anomaly detection, Brute force protection and Anomaly detection. Local protection will also be installed on your iOS, Android, macOS and iOS devices to cover security at home or on the go.

Will the BOX slow my internet connection speed?

With its powerful dual-core processor and MU-MIMO Wi-Fi technology, Bitdefender BOX 2 allows you to stream 4K video, play online games and download content without slow-downs. It can handle 1 Gigabit internet connection speeds and the impact on the speed is low to none.

Is the BOX compatible with my network?

Bitdefender BOX 2 can be installed alongside any router present on the market, regardless if your Service Provider provides it or if it is your own. It can also be used as a standalone secure router.

How do I manage the BOX?

The Bitdefender BOX can be managed from the Bitdefender Central mobile application installed on your smartphone, iOS 7 or newer and Android 4.0 or newer.

Does BOX require any updates?

BOX offers constant updates to improve its performance and features. Along the firmware updates, the Bitdefender Central application is also updated regularly. All these updates are included in the BOX subscription.

Can the BOX protect all my devices, regardless of their operating system?

Yes, Bitdefender BOX 2 scans all the traffic in the network and by moving the protection at a network level it is able to protect all devices that are connected to your home network. Local protection will also be installed on your iOS, Android, macOS and iOS devices to cover security at home or on the go.

How does BOX protect my IoT devices?

Bitdefender BOX 2 employs machine-learning algorithms and intrusion prevention systems to pick up new threats and unsafe behavior and keep your smart home safe. It will constantly scan the traffic your IoT devices do and learn their normal behavior. Once BOX observes abnormal traffic through its Anomaly Detection engine, it will block it.