We strive to reduce false-positive reports to a minimum. However, these reports are commonly due to bad programming practices (e.g. applications that change the Master Boot Record, add run registry entries, change system files without the user’s confirmation or execute custom macros in office applications, etc.).

In order to promptly provide you the specific information needed to correct this issue, we ask that you send us the detected file(s) as described below:

NOTE: These files will be used for malware analysis only and will be treated accordingly.

1. Disable Bitdefender's real-time protection and/or any other security software you are using
2. Locate the file(s) on your drive
3. Add the detected file(s) to a zip file using file compression software of your choice (WinZip, WinRAR, etc.)
4. Password protect the zip file with the password "infected"
5. Complete the CUSTOMER CARE ONLINE FORM  and provide us with the following:
- The zip file (upload via “Attach a file” field)
-  The words “FALSE POSITIVE” typed in the message body
6. Click the SUBMIT button
7. Enable the Bitdefender real-time protection and/or any other security software you might use.





Applies to: Bitdefender Antivirus 2008, Bitdefender Antivirus 2009, Bitdefender Antivirus 2010, Bitdefender Antivirus Scanner for Unices, Bitdefender Client Professional Plus, Bitdefender Client Security, Bitdefender Client Standard, Bitdefender Enterprise Manager, Bitdefender Internet Security, Bitdefender Internet Security 2008, Bitdefender Internet Security 2009, Bitdefender Internet Security 2010, Bitdefender Mobile Antivirus, Bitdefender Online Scanner, Bitdefender Security for Exchange, Bitdefender Security for File Servers, Bitdefender Security for ISA Servers, Bitdefender Security for Mail Servers (Linux), Bitdefender Security for Mail Servers (Windows), Bitdefender Security for Samba, Bitdefender Security for SharePoint, Bitdefender Total Security 2008, Bitdefender Total Security 2009, Bitdefender Total Security 2010, Bitdefender Client Security (Windows)

Operating Systems: Debian/Ubuntu, Fedora, FreeBSD, Mandrake, Red Hat, Slackware, SUSE, Windows 2000, Windows 2003, Windows 2008, Windows 98, Windows Me, Windows NT, Windows VISTA, Windows XP