Customer references go beyond simple testimonials—they serve as powerful proof points that build credibility, influence purchasing decisions, and drive business success.

 

In our opinion, the Voice of the Customer for Endpoint Protection Platforms report provides an in-depth look at how vendors perform based on real-world feedback from IT and security professionals. It evaluates 15 cybersecurity providers based on customer reviews in key categories, including product capabilities, sales experience, and support experience.

 

Read the report to discover why Bitdefender was recognized as a Customers' Choice and why customers worldwide trust Bitdefender.

 

  • Willingness to recommend score of 95% as of Jan 2025 based on 214 reviews *
  • Bitdefender GravityZone received an overall rating of 4.8 out of 5, as of May 28th, 2025 based on 242 reviews*  
  • This marked Bitdefender’s fourth recognition in Gartner Peer Insights for EPP, following its recognitions as a Customers’ Choice for EMEA in 2024 and 2023, and for North America in 2021.  

Trusted Globally. Recognized by Customers.

Gartner Peer Insights Voice of the Customer

"Stellar team supporting a great product"

Director, Cyber Security & Desktop Support

Manufacturing Industry

Gartner Peer Insights Voice of the Customer

"Appreciating GravityZone's Robust Firewall and Customizable Policies"

IT Associate 

Government Industry 

Gartner Peer Insights Voice of the Customer

“Great Experience From All Points of View”

Security Architect 

Construction Industry

Worldwide Customer Validated Protection - Bitdefender stats image

Worldwide Customer-Reviewed Protection

Vendors placed in the upper right “Customers’ Choice” quadrant of the “Voice of the Customer” have scores that meet or exceed the market average for both axes (User Interest and Adoption, and Overall Experience).

 

We believe this recognition underscores Bitdefender’s unwavering commitment to putting customers first—delivering solutions that help organizations strengthen cyber resilience across all environments, whether client, server, on-premises, cloud, or hybrid. GravityZone, Bitdefender’s Endpoint Protection Platform (EPP), provides robust prevention, protection, detection, and response capabilities for organizations of all sizes.

 

*Based on 214 ratings submitted in the Endpoint Protection Platforms market on Gartner Peer Insights as of January 2025

 

Gartner, Voice of the Customer for Endpoint Protection Platforms, Peer Contributors, May 23, 2025.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and PEER INSIGHTS is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitutes the subjective opinions of individual end-user reviews, ratings and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

 

These graphics were published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Bitdefender.