To reset the password for your Bitdefender product, follow these steps:
1. Access the following link to download the reset password tool on your computer
2. Reboot your system and enter in Safe Mode. To do that please follow the steps in this article.
3. In Safe Mode, right click on the tool and select “Run as Administrator“. A command prompt window will open. Wait until the “Finished” message appears.
4. Press any key to complete the process.
5. As soon as you restart the system, you can set a new password for your Bitdefender product.