Device limit reached. How do I add seats to my subscription? Bitdefender

Device limit reached. How do I add more seats to my subscription?

Here’s what to do if receive a Device Limit Reached alert in Bitdefender. Bitdefender subscriptions come with a limited number of slots to install Bitdefender on multiple devices. If you have used up all your slots, you can add another subscription to your account, reallocate the device to an open seat subscription, or you can delete the slot of an unused device to allow the installation of a new device.

Select one of the following solutions to learn more:

Device limit reached - Solution 1: Transfer a seat »

A. If Bitdefender is installed on a device that is no longer in use, you can remove that old device from Bitdefender Central and its slot will automatically become available for a new device. Follow the instructions below to remove an old device from your Bitdefender subscription and free up its slot so that you can install Bitdefender on a new device:

1. Remove the old device from your Central. For a step-by-step guide, read – How to Remove a device from your Bitdefender Central account.

2. You will now be able to install Bitdefender on your new device.

B. If Bitdefender is not installed on an old device that can be removed from Central, but you have an open seat subscription, reallocate the new device to the other Bitdefender subscription:

1. Follow these steps to Reallocate a device to another Bitdefender subscription.

2. You will now be able to install Bitdefender on your new device.

Device limit reached - Solution 2: Buy more seats »

If you have already reached the device limit of your Bitdefender subscription and you need to protect more devices, you can purchase a separate subscription with additional seats directly from the installed product or from Central.

From Bitdefender Central

1. Log in to your Central account.

2. Access MY SUBSCRIPTIONS on the sidebar.

3. Open the SERVICES tab.

4. Click BUY MORE PROTECTION.

5. You will be redirected to the product landing page.

6. Add the extra seats to the cart by clicking BUY NOW.

7. Click BILLING AND PAYMENT DETAILS and fill in the form.

8. Click CONFIRM ORDER. Neither the billing cycle nor the expiry date for your current subscription will be affected after this purchase.

9. Once the payment is processed open the confirmation email and activate your new subscription by following the steps from this article – How to activate the Bitdefender subscription. If prompted at step 6 choose to ADD A NEW LICENSE instead of extending the validity of your current subscription.

10. A new subscription valid for up to 3 devices, 1 year will be added to your Central account. You will have two different subscriptions running separately in Central.

11. Now you can install Bitdefender on a new device. Simply click INSTALL PROTECTION ON A NEW DEVICE from the new subscription card with 0 active devices.

From a Bitdefender product

1. Click the PROTECT MORE DEVICES link from the user interface, available only when the maximum number of devices is reached.

2. You will be redirected to the product landing page.

3. Add the extra seats to the cart by clicking BUY NOW.

4. Click BILLING AND PAYMENT DETAILS and fill in the form.

5. Click CONFIRM ORDER. Neither the billing cycle nor the expiry date for your current subscription will be affected after this purchase.

6. Once the payment is processed open the confirmation email and activate your new subscription by following the steps from this article – How to activate the Bitdefender subscription. If prompted at step 6 choose to ADD A NEW LICENSE instead of extending the validity of your current subscription.

7. A new subscription valid for up to 3 devices, 1 year will be added to your Central account. You will have two different subscriptions running separately in Central.

8. Now you can install Bitdefender on a new device. Simply click INSTALL PROTECTION ON A NEW DEVICE from the new subscription card with 0 active devices.