How to deal with pop-ups and redirects that occur when browsing

Adware is often combined with a host application that is provided at no charge as long as the user agrees to accept the adware. Because adware applications are usually installed after the user has agreed to a licensing agreement that states the purpose of the application, no offense is committed.

However, pop-up advertisements can become an annoyance, and in some cases degrade system performance. Also, the information that some of these applications collect may cause privacy concerns for users who were not fully aware of the terms in the license agreement.


To solve any issues caused by adware, follow these steps:

1. Download and run our Adware Removal Tool from here.

2. Now, reset your browser.

Instructions for Safari users

Instructions for Chrome users

Instructions for Firefox users

If the issue persists, send us a BDSys log (if Antivirus for Mac is installed) and screenshots from the following locations:



/Library/Application Support/




~/Library/Application Support/



NOTE: To generate a BDSys log, follow the instructions presented here.


To access each of the locations specified above, please copy the strings and paste them into the Go to Folder search bar. To do this, follow the steps described below:

• Click on Finder.

• Click on Go from the menu bar and select Go to Folder.

1857 1

• Insert the strings from above, one at the time, and click on Go (see the example below).

1857 2

To take a screenshot,  follow these instructions.

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