Consumer Support » How to use the BDsysLog scan utility on Mac

How to use the BDsysLog scan utility on Mac

This article shows how to use the BDsysLog scan utility on macOS computers (MacBook, iMac, MacBook Air, Mac mini, etc.).

BDsysLog is a malware analysis tool created by Bitdefender Labs. It performs a deep scan of critical system areas to enable security experts to identify evasive and unknown malware threats on your Mac.

When you contact Bitdefender support claiming suspicious malware-like behavior, a representative may ask you to provide detailed information:

    • a full description of the symptoms that make you suspect your Mac is infected
    • a screenshot of the malware signs you see on the screen – How to take a screenshot on Mac
    • a BDsys log

 

To use the BDsysLog scan utility on your Mac, use the method described below.

1. Go to the Mac that shows signs of infection and visit the following link to download the BDsysLog scan utility:

https://download.bitdefender.com/supporttools/bdsyslog_mac/BDSyslog_for_Mac_OS.zip

 

2. Once the download completes, exit all active applications and then double-click the BDSyslog_for_Mac_OS.zip archive file you’ve just saved.

 

3. A new file named BDSyslog will appear in the same folder.

Note! If you are using macOS Mojave or a newer version, you will have to make these changes before proceeding to the next step:

• Click on the Apple icon  in the upper-left corner of the screen and select System preferences.

• Select Privacy & Security.

• Go to the Privacy tab.

• In the left-side column, select Full Disk Access.

• Click on the lock in the lower-left corner of the screen and type an administrator username and password. This is necessary in order to make changes.

• Click on the “+” icon and select the BDSyslog app. Then click on OK and close the window.

BDsyslog app

 

4. Right-click on the BDSyslog app and select Open in the menu.

Opening the BDSyslog app

 

Note: If you get a warning similar to the one below saying that macOS cannot verify the developer or that the app is from an unidentified developer, click on Open. It’s a standard macOS message indicating the app is not from the Mac App Store.

BDSyslog developer warning

 

5. A new window will appear on the screen. Enter your account password, then click OK to confirm that you wish to use the BDsysLog scan utility on your Mac.

Entering the macOS password

 

6. Click on Generate Log. A progress bar appears and shows the progression of the scan process.

Using the BDsysLog scan utility - Generate Log

 

7. Wait until you see the following message: Program run has finished. It means that the report is ready.

Press the OK button, then click on Exit to close the BDsysLog scan utility.

Using the BDsysLog scan utility - Exit

 

8. A new window with your desktop files appears on the screen as soon as you press the OK button, and a new archive file named bdsyslog_results.zip is placed on your desktop.

bdsyslog_results.zip

9. Attach the bdsyslog_results.zip archive to your support ticket for further troubleshooting.

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