How to generate a BDSys log on Mac?

If your Mac appears to be infected but Bitdefender does not detect any malware, please complete the Customer Care Online Form. Be sure to provide us with a BDSys log, so that we can fully understand the cause and offer you a quick solution.

In order to generate a BDSys log, follow the instructions below:

NOTE: This information will be used for malware analysis only and will be treated accordingly.

1. Make sure you close all active applications.

2. Download the BDSYS app.

MacOS Mojave users will have to follow these steps before proceeding to the next step:

• Click on the Apple icon the upper-left corner of the screen and select System preferences.

• Select Privacy & Security.

• Go to the Privacy tab.

• In the left-side column, select Full Disk Access.

• Click on the lock in the lower-left corner of the screen and type an administrator username and password. This is necessary in order to make changes.

• Click on the “+” icon and select the BDSYS app. Then click on OK.

• Finally, close the window.

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3. Run the BDSYS app. If you are asked to confirm, click on Open. Type the password for your account, if necessary, then click OK.

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4. Click on Generate Log, then wait until the process is finished.

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5. Finally, a small window with the message “Program run has finished” will appear on your screen. Click on OK, then click on Exit. A new file named “bdsyslog_results.zip” will be placed on your Desktop.

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6. Attach the “bdsyslog_results.zip” file as a reply to your ticket (should you have an open ticket with us) or send it to us via our contact form.

7. Finally, if you’re using MacOS 10.14 Mojave, you should remove Full Disk Access for the BDSYS app:

• Click on the Apple icon the upper-left corner of the screen and select System preferences.

• Select Privacy & Security.

• Go to the Privacy tab.

• In the left-side column, select Full Disk Access.

• Click on the lock in the lower-left corner of the screen and type an administrator username and password. This is necessary in order to make changes.

• Select the BDSYS app, then click the “” button below. After that, click on OK.

• Finally, close the window.

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