Consumer Support » How to restore a legitimate file from Bitdefender Quarantine 

How to restore a legitimate file from Bitdefender Quarantine 

Bitdefender isolates suspicious or infected files that cannot be disinfected in a secure area named Quarantine. When a threat is in quarantine, it cannot do any harm because it cannot be executed or read. Uninstalling Bitdefender won’t restore the quarantined items back to their original location. They remain isolated unless you choose to manually restore them.

If you suspect that Bitdefender mistakenly flagged a legitimate file as a threat (a false positive alert) you can send the file that you think is not infected to Bitdefender labs for analysis. Once confirmed, false positives are corrected within hours via automatic update.

You can also restore a file from quarantine if you think it’s legitimate and not a real infection.

 

 

How to restore a legitimate file from Bitdefender Quarantine 

If you want to examine or recover data from quarantined files, follow the steps below. Caution should be exercised when managing quarantined files to prevent accidental malware infection.

1. Open the Bitdefender interface and select ‘Protection’ on the navigation menu.

2. In the Antivirus pane, click ‘Open’.

restore files from Bitdefender quarantine - step 1

 

3. Go to the ‘Settings’ tab and click ‘Manage quarantine’ next to Quarantine threats.

restore files from Bitdefender quarantine - step 2

 

4. Access ‘View Settings’ and then toggle ‘Create exception for the restored files’ to the on position if it’s off. With this option enabled, the files you restore from quarantine are automatically whitelisted from future scanning to prevent subsequent quarantine.

Close the Quarantine Settings window to return to the quarantine.

restore files from Bitdefender quarantine - step 3

 

5. Here you can view the name of each quarantined file, the name of the detected threat, its original location, and the date the file was quarantined. To restore a quarantined file to its original location, select the particular file name and click on the ‘Restore’ button.

restore files from Bitdefender quarantine - step 4

Once you have done that, you can find the file in the original folder.

You have now successfully retrieved the item from the Bitdefender quarantine.

 

 

How to change Bitdefender quarantine settings

Quarantined files are managed automatically by Bitdefender according to the default quarantine settings. Though not recommended, you can adjust the quarantine settings according to your preferences by clicking ‘View Settings’.

Click the switches to turn on or off:

Rescan quarantine after threat information update

It is advisable to keep this option active to automatically scan quarantined files after each threat information database is updated. Cleaned files are automatically moved back to their original location.

 

Delete content older than 30 days

If no further action is taken, files that have been quarantined for more than 30 days will be permanently deleted from the disk with no recovery option.

 

Create exceptions for restored files

With this option on, the files you restore from quarantine are moved back to their original folder without being repaired and are automatically whitelisted from future Bitdefender scans.

 

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