Troubleshooting Bitdefender Endpoint Security error message 2019 during an update
This article applies to Endpoint Security, Bitdefender Endpoint Security Tools (for Windows and Linux) and Endpoint Security for Mac.
Error 2019 occurs when the endpoint was at first updated from another ring, and the update available on the current ring is older.
In the active policy settings, go to General > Update > Update Ring and switch to fast ring.
An endpoint that downloads a product update from a newer ring (fast ring) cannot downgrade to a ring that runs with older updates (slow ring).
To speed up troubleshooting, please also provide support tool logs from the affected workstation and associated relay/appliance. Read also this KB to learn how to use the GravityZone LogCollector for troubleshooting.