Why We Built a Free Reverse Phone Lookup Tool and How Our New AI Innovations Help Us Stay Ahead of Scammers

Phone scams are hitting consumers harder than ever. Unwanted calls aren’t just a nuisance anymore – they’ve become a leading entry point for fraud, costing consumers time, money and peace of mind.

According to recent stats, the scale of the problem is massive:

• In 2025, 53% of fraud attempts globally began with a phone call, according to GASA’s Global State of Scams Report
• The 2025 Bitdefender Consumer Cybersecurity Survey shows 25.7% of scam victims were targeted in a phone call, just ahead of text messages, at 23.9%.
• Truecaller reports eight spam calls per user per month on average in the United States
• Americans now receive a combined 2.8 billion unwanted calls every month
• Over the past year, people spent 196 million hours answering spam calls — equal to 8.1 million days
• The FTC reports a 16% rise in phone-scam losses from early 2024 to early 2025, with victims losing an average of $3,690 each to robocalls and $1,452 to scam texts.

And it isn’t just volume. Scammers have become more sophisticated, using AI to blast fraudulent texts to thousands of numbers simultaneously, running large-scale scam campaigns. Additionally, they use AI voice cloning to impersonate loved ones or trusted institutions.

Related: Robocall Scam Impersonating Walmart Hits Millions; FCC Orders Provider to Shut It Down

Introducing Bitdefender’s Free Reverse Phone Number Lookup

As scammers grow more convincing, consumers need simple ways to make safer decisions about unknown calls. That’s why we’ve launched the Bitdefender Reverse Phone Lookup, a free, unlimited service that helps anyone quickly determine whether a number is associated with spam, scams, or suspicious activity.

The tool gives users instant insights before answering, helping them:

• Reduce spam and nuisance calls
• Avoid high-pressure scam attempts
• Make data-backed decisions
• Take back control from automated call campaigns

No sign-ups, no limits, and definitely no personal data required.

It’s important to remember that a phone number marked as “Might be safe” isn’t necessarily harmless. It simply means that our systems haven’t detected any known malicious activity associated with that number yet. Scammers frequently rotate through fresh, never-before-seen numbers, spoof legitimate numbers, or generate new VoIP lines on the fly to avoid detection.

That’s why we encourage users to pair lookups with common-sense caution:

• Be skeptical of unexpected calls, even from numbers that look legitimate
• Never share personal or financial information over the phone
• Hang up and call back using an official, verified number whenever something feels off

For deeper, ongoing protection, users can pair this with call blocking, anti-fraud warnings, and real-time threat detection in Bitdefender Mobile Security for Android.

How Bitdefender Is Innovating to Stay Ahead of Phone Scammers

At Bitdefender, staying ahead of modern threats means constantly innovating, expanding our technologies, improving our detection engines, and gathering the intelligence needed to protect consumers from increasingly sophisticated scams.

One of our latest ambitious innovations is a system designed to understand scammers from the inside.

Meet Bob — the AI Voice Avatar Fighting Scammers for Us

Bob is one of the many fully AI-generated voice avatars created by Bitdefender to talk directly to scammers, not consumers. On the surface, Bob sounds like an ordinary man:

He’s 52, lives in Texas, works at a car dealership, drives a blue pickup, and spends weekends fishing.

None of it is real.

Bob’s purpose is to study scam attempts in real time. He engages scammers in natural conversations, keeps them talking indefinitely, and captures every detail of their social engineering tactics. He can:

• Respond naturally and adapt in real time
• Probe psychological manipulation techniques
• Document every stage of a scam attempt
• Feed intelligence back into Bitdefender’s detection technologies

Every scammer who calls Bob unknowingly helps us refine our scam-fighting tools, including Bitdefender Scamio, which helps users analyze suspicious emails, texts, links, and social media messages instantly.

Where scammers evolve, Bob evolves faster.

See Bob in Action:

To test Bob’s realism, Bitdefender invited telecom partners at NetworkX Paris to call him live. The challenge: they had to act like scammers. Bob had to keep up. He didn’t just keep up, he fooled many callers into thinking he was human.

The live demonstration showed how AI can strengthen consumer protection by gathering and analyzing scammer behavior at scale, and it offered a glimpse into the next generation of scam-detection technology.

Phone scams aren’t slowing down, but neither are we. Bitdefender continues to have your back with free tools designed to keep scammers at bay.  Here’s an up-to-date list of free tools that everyone in the family can use to stay safe:

• Bitdefender Scamio
• Bitdefender Link Checker
• Bitdefender Reverse Phone Lookup
• Bitdefender Free Antivirus
• Bitdefender Password Generator
• Bitdefender Virus Scanner for Mac
• Bitdefender Digital Footprint Checker