In order to generate a connectivity log, you will have to:
1. Click on the link below and run the downloaded .exe file on your PC.
2. A black command prompt will pop up, informing you that it is collecting data and that the process might take a few minutes.
3. Once the gathering process is completed, you will see the message Press any key to continue.
After pressing the key, the command prompt window will disappear. A log will be created on the same location called BDconnection.log.
4. Please include the log mentioned earlier in a reply to your open ticket and make sure there are no other HTTP traffic filters on the same computer.