Consumer Support » How to generate a connectivity log on Windows

How to generate a connectivity log on Windows

In order to generate a connectivity log, you will have to:

 

1. Click on the link below and run the downloaded connectivity_issues.exe file on your PC.

https://www.bitdefender.com/files/KnowledgeBase/file/connectivity_issues.exe

 

2. A black command prompt will pop up, informing you that it is collecting data and that the process might take a few minutes.

connectivity log 11

 

3. Once the gathering process is completed, you will see the message Press any key to continue.

After pressing the key, the command prompt window will disappear. A log will be created on the same location called BDconnection.log.

 

4. Please include the log mentioned earlier in a reply to your open ticket and make sure there are no other HTTP traffic filters on the same computer.

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