What to do when encountering technical issues on Windows? (How to generate a support tool log)

This article helps you provide the support team essential troubleshooting information in case Bitdefender is not functioning properly on your Windows PC.

When you contact Bitdefender support, a representative may ask you to provide detailed technical information about the affected computer:

• a summary of the issue you are encountering

• a screenshot (if applicable) displaying the error you are receiving – How to take a screenshot

• a support tool log


To help you provide this information, Bitdefender includes a dedicated troubleshooting tool, Bitdefender Support Tool. The tool gathers product & system settings and logs, necessary for troubleshooting.

To generate the log on the affected computer, use one of the methods available below depending on whether you have Bitdefender installed:

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