This article helps you provide the support team essential troubleshooting information in case Bitdefender is not functioning properly on your Windows PC.
When you contact Bitdefender support, a representative may ask you to provide detailed technical information about the affected computer:
• a summary of the issue you are encountering
• a screenshot (if applicable) displaying the error you are receiving – How to take a screenshot
• a support tool log
To help you provide this information, Bitdefender includes a dedicated troubleshooting tool, Bitdefender Support Tool. The tool gathers product & system settings and logs, necessary for troubleshooting.
To generate the log on the affected computer, use one of the methods available below depending on whether you have Bitdefender installed: