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How to generate a Bitdefender Support Tool log on Windows

This article helps you provide the support team essential troubleshooting information in case Bitdefender is not functioning properly on your Windows PC.

When you contact Bitdefender support, a representative may ask you to provide detailed technical information about the affected computer:

• a summary of the issue you are encountering

• a screenshot (if applicable) displaying the error you are receiving – How to take a screenshot

• a support tool log


To help you provide this information, Bitdefender includes a dedicated troubleshooting tool, Bitdefender Support Tool. The tool gathers product & system settings and logs, necessary for troubleshooting.

To generate the log on the affected computer, use one of the methods available below depending on whether you have Bitdefender installed:

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