In very rare cases, you might encounter situations when Bitdefender doesn’t run flawlessly.
In order to troubleshoot and solve any issues that may appear with Bitdefender on your system (running Windows 7 or above), when submitting a request to the Customer Care Department, please provide us with the following:
• a summary of the issue you are encountering;
• if applicable, a screenshot displaying the error you are receiving (How to create a screenshot);
• a support tool log.
Depending on whether or not you have Bitdefender installed, you can follow the instructions presented in one of the articles below in order to generate a support tool log.