What to do when encountering a technical issue? (How to generate a support tool log on Windows 7 and above)

IMPORTANTIf you’re using Windows XP or Vista, you can generate a support tool log by using the instructions presented in this article.

In very rare cases, you might encounter situations when Bitdefender doesn’t run flawlessly.

In order to troubleshoot and solve any issues that may appear with Bitdefender on your system (running Windows 7 or above), when submitting a request to the Customer Care Department, please provide us with the following:

• a summary of the issue you are encountering;

• if applicable, a screenshot displaying the error you are receiving (How to create a screenshot);

• a support tool log.


Depending on whether or not you have Bitdefender installed, you can follow the instructions presented in one of the articles below in order to generate a support tool log.

• Generate a support tool log when Bitdefender is not installed

• Generate a support tool log when Bitdefender is installed

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