There are very rare situations when Bitdefender Antivirus for Mac encounters issues that are impeding the product to work as designed. In these cases we need to perform certain steps, to see why the product’s functions are not performing as they should.
In order to troubleshoot and solve any issues that may appear with Bitdefender Antivirus for Mac on your system, every user who submits a request to the Customer Care Department should provide us with the following:
• a detailed description of the encountered issue
• a screenshot (if applicable) of the exact error message that appears – How to take a screenshot
• a BDProfiler log
Depending on whether or not you have Bitdefender Antivirus for Mac installed, you can follow the instructions presented below in order to generate a BDProfiler log. Click the section that fits your situation to expand it and learn more.