This article shows how to create a debug log on your Mac using BDProfiler. The BDProfiler utility is used by the Bitdefender support team to diagnose and troubleshoot Bitdefender Antivirus for Mac installation failures or product issues. The tool gathers logs and product usage information, necessary for further investigation.
When you contact Bitdefender support, a representative may ask you to provide detailed technical information about the affected Mac:
- a full description of the encountered issue
- a screenshot of the error you see on the screen – How to take a screenshot on Mac
- a BDProfiler log
Depending on whether or not you have Bitdefender Antivirus for Mac installed, use one of the methods presented below in order to generate a BDProfiler log:
Generate a BDProfiler log when Bitdefender is installed
Generate a BDProfiler log when Bitdefender is not installed