How do I get a refund?

Bitdefender offers a 30-day money back guarantee!

If you are not completely satisfied with your Bitdefender renewal or with your new purchase, the easiest way to receive a refund is by contacting our Support Team, here. Just complete the form and we’ll be more than glad to help you with your request.

What happens when you send the request directly to us                             

All refund requests are handled by our Commercial Support team within 24-48 hours from the moment you reach us. Once the refund is initiated, it will take up to 5 business days for the money to be returned in your account.

What happens when you contact your bank/credit card issuer or PayPal directly to initiate a chargeback

If you contact your bank/credit card issuer or PayPal in order to initiate a chargeback, the process becomes a lengthy one and the final resolution will be received after 90-120 days from the opening date. This is why we recommend reaching us first for a faster resolution. Please click here to send your request to us.

For any other type of requests, our team is available for you 24/7. Just click here to get in touch with us.

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