How do I get a refund?

Bitdefender offers a 30-day money-back guarantee!

If you are not completely satisfied with your Bitdefender renewal or with your new purchase, the easiest way to receive a refund is by contacting your vendor or our customer service team, here. Just complete the form, and we’ll be more than glad to help you with your request. Bitdefender customer service can only refund orders placed directly through our website. If you purchased your Bitdefender through another seller please contact them for refund instructions.

What happens when you send the request directly to us                             

All refund requests of orders placed directly through the official Bitdefender website are handled by our customer service team. Once the refund is initiated, it will take up to 5 business days for the money to be returned to your account.

What happens when you contact your bank/credit card issuer or PayPal directly to initiate a chargeback

If you contact your bank/credit card issuer or PayPal in order to initiate a chargeback, the process becomes a lengthy one and the final resolution will be received after 90-120 days from the opening date. This is why we recommend reaching us first for a faster resolution. Please click here to send your request to us.

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