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How do I get a refund?

Bitdefender offers a 30-day money-back guarantee!

If you are not completely satisfied with your Bitdefender renewal or with your new purchase, the easiest way to receive a refund is by contacting your vendor or our customer service team. Bitdefender customer service can only refund orders placed directly through our website. If you purchased your Bitdefender through another seller please contact them for refund instructions.

What happens when you send the request directly to us                             

All refund requests of orders placed directly through the official Bitdefender website are handled by our customer service team. We ask that you contact us to begin the refund process. Once the refund is initiated, it will take up to 5 business days for the money to be returned to your account.

What happens when you contact your bank/credit card issuer or PayPal directly to initiate a chargeback

If you contact your bank/credit card issuer or PayPal in order to initiate a chargeback, the process becomes a lengthy one and the final resolution will be received after 90-120 days from the opening date. This is why we recommend reaching us first for a faster resolution.

Chargebacks are shopper requests for funds reversal made directly to the bank/PayPal, possible only if the payment was made using a credit/debit card or PayPal. 

• You initiate a dispute – it takes up to 15 days for the request to reach 2Checkout / Digital River (our billing and payment processors).

• 2Checkout responds by providing the required documents to the bank – the maximum amount of time is 90 days.

• The bank will send the final decision- based on the details received from both 2Checkout and you, the bank offers a resolution to the dispute– up to 30 days.

• Our payment processor is notified about the chargeback resolution.

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