An extremely rare case of double billing is the situation of charging a customer twice for the same Bitdefender product or service. This may happen if:
A. You accidentally purchase Bitdefender more than once.
B. Your existing subscription is auto-renewed and you also purchase a new Bitdefender subscription, separately.
What to do if you are billed twice
We struggle to find the solution that best fits your needs, so if you are billed twice, you can either:
• activate one of the codes on a different Central account
• you can share one the subscriptions with the dear ones
• merge both activation codes into a single subscription, with extended validity
• or contact Bitdefender support for help
Merging activation codes
To combine the validity of two or more activation codes, follow the steps below. In our example, we have an existing subscription for Bitdefender Total Security, 518 days left. We want to add on top of it a code for Bitdefender Internet Security, valid for 3 months. After the merge, we will have Bitdefender Internet Security, valid for 608 days.
• sign into Bitdefender Central
• select the My Subscriptions section in the sidebar
• click the ACTIVATION CODE button, then type in the second code
