I haven’t received my activation code

For Bitdefender products purchased with payment methods like credit card or PayPal, your activation code will be sent by e-mail, usually straight away.

For payment methods such as bank transfers or checks, the activation code will be delivered after the payment is confirmed. Bank transfers are typically processed in 2-3 working days from the time the wire payment was sent. If paying by check, it could take up to 2 weeks to receive your payment. If you need the code right away, we recommend buying with a credit card or PayPal.


If you paid with card or PayPal and you haven’t received your Bitdefender code within 30 minutes of successful payment, here is what you should do:

1.  Check all the folders in your mail box, especially Spam or Junk. The e-mail might have been blocked by an anti-spam filter.

2. Wait a few more hours. Unexpected processing delays can lead to exceptional cases. Nevertheless, you should receive the code no later than 24 hours. You can track your order and view its status in real-time by accessing the Order Look-up section available here.

In the event of an exceptional case, you may install a trial version of the Bitdefender product you ordered, to keep your system safe until the code arrives.

3. Make sure the e-mail you filled in during the purchase is correct. This is to ensure that our system is sending the activation code to the correct e-mail address.


If you haven’t received your activation code within 24 hours, please contact us and we will be more than happy to help you.

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