2 min read

Metro Vancouver TransLink hit by Egregor ransomware attack, travellers disrupted

Graham CLULEY

December 04, 2020

Ad One product to protect all your devices, without slowing them down.
Free 90-day trial
Metro Vancouver TransLink hit by Egregor ransomware attack, travellers disrupted
  • Printers at TransLink churn out ransom demand from attackers
  • Passengers were unable to use credit cards for travel payment

Passengers on Vancouver’s transit system were unable to use their credit and debit cards for ticket payments after the service was badly hit by a ransomware attack.

TransLink, the public transport operator in Vancouver, Canada, first indicated its IT systems were suffering problems on 1 December, when it said it was “investigating an issue.”

That “issue” turned out to be the Egregor ransomware, which hijacked TransLink’s printers and spewed out a ransom note, as documented by news reporter Jordan Armstrong in a tweeted photograph:

In the ransom message, the extortionists warned TransLink that private data was stolen from their systems and that it would begin to be published online if the company did not make contact and make a cryptocurrency payment.

It is not clear just how much money the cybercriminals want TransLink to pay for the delivery of a decryption key to undo the damage done to its data, and the promise that information will not be leaked online. Furthermore, it is unclear whether TransLink is even contemplating paying the ransom.

In a statement, TransLink CEO Kevin Desmond said the organisation took “immediate steps to isolate and shutdown key IT assets and systems in order to contain the threat” upon the ransomware’s discovery. TransLink is now “working to resume normal operations as quickly and safely as possible.”

Desmond went on to reassure customers that TransLink “does not store fare-payment data” as it uses a third party for payment processing.

It says it is limiting further comment because it has called in law enforcement to investigate the attack.

Passengers of Vancouver’s SkyTrain, meanwhile, were forced to take out money at cash machines in order to pay for their tickets, as other quicker forms of payment (such as tapping credit cards at ticket gates) were not available.

Ticket machines and fare gates are said to now be accepting card payments normally.

However, there are reports that employees’ weekly payment may be affected:

Sources tell Global News the company”s payroll operations are down. Employees will still be paid, but using a cash advance, at 65 per cent of their normal pay, but without payroll deductions, sources say.

The same Egregor ransomware haunted printers at South American retail giant Cencosud last month, churning out messages that made it hard to deny that they had suffered a cyber attack.

Not being able to buy items at a high street store is one thing, and clearly inconvenient, but ransomware impacting a city’s transport system is another entirely.

Other victims of Egregor have included Barnes & Noble and Ubisoft.

tags


Author



Right now

Top posts

John Oliver Shows the Dark Side of Data Brokerage on Last Week Tonight

John Oliver Shows the Dark Side of Data Brokerage on Last Week Tonight

April 15, 2022

3 min read
Bitdefender Labs Warns of Phishing Scams Targeting MetaMask Users

Bitdefender Labs Warns of Phishing Scams Targeting MetaMask Users

April 14, 2022

3 min read
Why and how to hide your IP address while traveling

Why and how to hide your IP address while traveling

April 13, 2022

2 min read
How Bitdefender Can Help Restore Your Privacy in the Digital Age

How Bitdefender Can Help Restore Your Privacy in the Digital Age

April 04, 2022

3 min read
How Strong is VPN Encryption?

How Strong is VPN Encryption?

February 28, 2022

3 min read
Top Three Ways Internet Users Unknowingly Help Cybercriminals

Top Three Ways Internet Users Unknowingly Help Cybercriminals

February 25, 2022

4 min read

FOLLOW US ON

SOCIAL MEDIA


You might also like

Ukrainian Citizen Sentenced to Prison for Brute-Forcing Credentials and Selling them Online Ukrainian Citizen Sentenced to Prison for Brute-Forcing Credentials and Selling them Online
Silviu STAHIE

May 13, 2022

2 min read
Mozilla Says Many Health and Prayer Apps Are Pose Security Risks Mozilla Says Many Health and Prayer Apps Are Pose Security Risks
Silviu STAHIE

May 09, 2022

2 min read
$5 Million Worth of Bored Ape NFTs Stolen by Scammers Pretending to Return Gas Fees $5 Million Worth of Bored Ape NFTs Stolen by Scammers Pretending to Return Gas Fees
Silviu STAHIE

May 05, 2022

1 min read