Please select your regional language.

Need more support?

×

Welcome to Bitdefender LiveAssistance!
Please select the department you would like to reach.

Business Support | Online

Business Support chat

Customer Service | Online

Purchasing and Renewals / MyAccount / Subscriptions / Product Manuals

Technical Support | Online

Product installation / How to use it / Troubleshooting / Viruses and Spyware

characters left.
×

Contact Us By Phone

Together with e-mail support and LiveAssistance!, this service completes our range of fully responsive support options. Our specialists are ready to receive and process the issues and questions you submit, in real time. We invite you to contact our Bitdefender Support Team and kindly ask you to allow approximately 10 minutes for your call to be taken.

  •  Australia: (+61) 2801 48283, (+61) 2801 44572, (+61) 1300 954 574 (English - 24 hour service)

  •  Brasil: (+55) 11 395 88 765
    (Portuguese - Horas de trabalho: Segunda a Sexta, 9 AM - 5 PM)

  •  Canada: (+1) 647 955 1197 , (+1) 647 847 3405
    (English: 24 hour service. French: From Monday to Friday, 9AM - 5 PM EST)

  •  Deutschland: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Espańa: (+34) 902 190 765
    (Espanol - Horas de oficina: de Lunes a Viernes, 09 AM-18 PM)

  •  France: (+33) 8 92 561 161 (0,34€ TTC / min)
    (Français - Heures de travail: du Lundi au Jeudi 09:00-12:30, 13:30-19:00; Vendredi 09:00-12:30, 14:00-19:00)

  •  Italiano: (+39) 0699 268 342
    (Italiano - dal Lunedi al Venerdi, orario d'ufficio 09.00 - 18.00)

  •  New Zealand: (+64) 998 535 51
    (English - 24 hour service)

  •  Osterreich: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Romania: (+40) 21 300 1226, (+40) 21 300 1227
    (Română - serviciu nonstop)

  •  Schweiz: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  United States: (+1) 954 928 2780
    (English - 24 hour service)

  •  United Kingdom: (+44) 208 819 2649
    (English - 24 hour service)

  •  WorldWide: (+40) 21 264 1794
    (English - 24 hour service)

Uninstalling steps for other security programs for Windows and for Mac

Uninstalling other Security Programs using the system tools [Windows XP]

The Antivirus that is currently installed on your computer can be uninstalled similar to any other software program as follows:
A.    Go to Control Panel and double click Add/Remove programs.
B.    Wait for the installed software list to be displayed.
C.    Locate the name of your Antivirus (usually the name of the company) into this list, highlight it, and then click Remove.
D.    Wait for the uninstall process to complete, and then restart your computer.




Uninstalling other Security Programs using the system tools [Windows Vista and 7]

The Antivirus that is currently installed on your computer can be uninstalled similar to any other software program as follows:
A.    Go to Control Panel and double click Programs and Features.
B.    Wait for the installed software list to be displayed.
C.    Locate the name of your Antivirus (usually the name of the company) into this list, right click on it, and then click Uninstall.
D.    Wait for the uninstall process to complete, and then restart your computer.



Uninstalling other Security Programs using the uninstall tool

Alternatively, you can use the software uninstall tool as described below:
A.   Visit the website of the antivirus that is currently installed on your PC and search for their uninstall tool.
B.   Follow their instructions, and after you are done uninstalling, restart your computer.


To uninstall other security solutions from your MAC you can try one of the following

                                                               
 1)  Locate and mount the .dmg  you used to install the product
      Open the mounted drive and look for the uninstaller.
                 
 2)  Go to Macintosh HD
      Go to the Applications folder
      Go to the security solutions folder
      Look for the uninstaller
                                                                
 3)  Contact the publisher of the software you wish to uninstall either by calling their support line or by accessing the support section of their website.

                                                               
 

Rate this article:

Submit