The system appears infected (How to generate a BDsys log?)
If your PC appears to be infected but Bitdefender does not detect any malware, please complete the Customer Care Online Form. Be sure to provide us with the following information, so that we can fully understand the cause and provide you with a quick solution:
NOTE: This information will be used for malware analysis only and will be treated accordingly.
1. Save the BDSYS tool to a location of your choice:
Together with e-mail support and LiveAssistance!, this service completes our range of fully responsive support options. Our specialists are ready to receive and process the issues and questions you submit, in real time. We invite you to contact our Bitdefender Support Team and kindly ask you to allow approximately 10 minutes for your call to be taken.