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Contact Us By Phone

Together with e-mail support and LiveAssistance!, this service completes our range of fully responsive support options. Our specialists are ready to receive and process the issues and questions you submit, in real time. We invite you to contact our Bitdefender Support Team and kindly ask you to allow approximately 10 minutes for your call to be taken.

  •  Australia: (+61) 2801 48283, (+61) 2801 44572, (+61) 1300 954 574 (English - 24 hour service)

  •  Brasil: (+55) 11 395 88 765
    (Portuguese - Horas de trabalho: Segunda a Sexta, 9 AM - 5 PM)

  •  Canada: (+1) 647 955 1197 , (+1) 647 847 3405
    (English: 24 hour service. French: From Monday to Friday, 9AM - 5 PM EST)

  •  Deutschland: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Espańa: (+34) 902 190 765
    (Espanol - Horas de oficina: de Lunes a Viernes, 09 AM-18 PM)

  •  France: (+33) 8 92 561 161 (0,34€ TTC / min)
    (Français - Heures de travail: du Lundi au Jeudi 09:00-12:30, 13:30-19:00; Vendredi 09:00-12:30, 14:00-19:00)

  •  Italiano: (+39) 0699 268 342
    (Italiano - dal Lunedi al Venerdi, orario d'ufficio 09.00 - 18.00)

  •  New Zealand: (+64) 998 535 51
    (English - 24 hour service)

  •  Osterreich: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Romania: (+40) 21 300 1226, (+40) 21 300 1227
    (Română - serviciu nonstop)

  •  Schweiz: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  United States: (+1) 954 928 2780
    (English - 24 hour service)

  •  United Kingdom: (+44) 208 819 2649
    (English - 24 hour service)

  •  WorldWide: (+40) 21 264 1794
    (English - 24 hour service)

Optimization Pack v2 for Bitdefender Management Server v3.5

Bitdefender Client Security is an easy to use business security and management solution, which delivers superior proactive protection from viruses, spyware, rootkits, spam, phishing and other malware. It includes the following components: Bitdefender Management Server (with/without add-on), Bitdefender Local Update Server, Bitdefender Business Client and Bitdefender Management Agent.

A second optimization pack has been released on 24th of February 2012 for the English version of Bitdefender Client Security.  It targets the Bitdefender Management Server and its components, for a faster and more stable environment. This new set of updates will enable your server enhanced functionality for the existing features.


1.  What's new in the second optimization pack

  • Increased dasboard loading speed
  • Optimized database indexing when starting Bitdefender Management Server services
  • Credentials manager number of records is restricted to 100
  • Limited table logs dimensions
  • Automatic reconnection for the SQL Server service in case of an internal error

2. How to install the latest optimization pack for Bitdefender Management Server

In order to correctly install the second optimization pack, you will need to:

  • Install the Bitdefender Client Security Optimization Pack 1. For more info, click here. If you already have Bitdefender Client Security Optimization Pack 1 installed, skip this step.
  • Download and save the second optimization pack. Click here
  • Make sure that Bitdefender Management Console is closed
  • Run the saved file.

Bug fixes

  • When editing the schedule of a policy instance, the option "Run as soon as possible..." appears selected, even if the option was not selected
  • Bitdefender Management Server Antivirus Settings template issue

3.Upgrading Bitdefender Management Agent (no reboot required)

  1. After Bitdefender Management Server upgrade, open Bitdefender Management Console and login;
  2. Go to "Update Status" section and click on "Outdated Agents" link;

  3. Select all your clients and click on "Upgrade agents for the selected computers";

  4. Once the upgrade is performed, the Bitdefender Management Agent version will be updated in the Bitdefender Management Console;

4. How to upgrade your integrated  Bitdefender Security for Windows Servers  to the latest version

In order to update the Bitdefender Security for Windows Servers, follow the steps mentioned below:

  • Open Bitdefender Management console and login
  • Access the Dashboard section
  • Under Update Status area, follow the link  under Products-> Update available

  • A list with available product updates will be displayed

  • Select the checkbox next to the product update that you want to apply
  • Click on the "Schedule the update of the selected computers" button and apply it to the needed servers.

Note: Schedule the Bitdefender Security for Windows Servers carefully, as this product update will restart your server after the upgrade is finished.

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