My Bitdefender
  • 0 Shopping Cart
Please select your regional language.

Need more support?

×

Welcome to Bitdefender LiveAssistance!
Please select the department you would like to reach.

Business Support | Online

Business Support chat

Customer Service | Online

Purchasing and Renewals / MyAccount / Subscriptions / Product Manuals

Technical Support | Online

Product installation / How to use it / Troubleshooting / Viruses and Spyware

characters left.
×

Contact Us By Phone

Together with e-mail support and LiveAssistance!, this service completes our range of fully responsive support options. Our specialists are ready to receive and process the issues and questions you submit, in real time. We invite you to contact our Bitdefender Support Team and kindly ask you to allow approximately 10 minutes for your call to be taken.

  •  Australia: (+61) 2801 48283, (+61) 2801 44572, (+61) 1300 954 574 (English - 24 hour service)

  •  Brasil: (+55) 11 395 88 765
    (Portuguese - Horas de trabalho: Segunda a Sexta, 9 AM - 5 PM)

  •  Canada: (+1) 647 955 1197 , (+1) 647 847 3405
    (English: 24 hour service. French: From Monday to Friday, 9AM - 5 PM EST)

  •  Deutschland: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Espańa: (+34) 902 190 765
    (Espanol - Horas de oficina: de Lunes a Viernes, 09 AM-18 PM)

  •  France: (+33) 8 92 561 161 (0,34€ TTC / min)
    (Français - Heures de travail: du Lundi au Jeudi 09:00-12:30, 13:30-19:00; Vendredi 09:00-12:30, 14:00-19:00)

  •  Italiano: (+39) 0699 268 342
    (Italiano - dal Lunedi al Venerdi, orario d'ufficio 09.00 - 18.00)

  •  New Zealand: (+64) 998 535 51
    (English - 24 hour service)

  •  Osterreich: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Romania: (+40) 21 300 1226, (+40) 21 300 1227
    (Română - serviciu nonstop)

  •  Schweiz: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  United States: (+1) 954 928 2780,
    (+1) 954 414 9655
    (English - 24 hour service)

  •  United Kingdom: (+44) 208 819 2649
    (English - 24 hour service)

  •  WorldWide: (+40) 21 264 1794
    (English - 24 hour service)

How To Remove Another Security Solution Installed on the PC

It is highly recommended that you remove any security software you might have installed on your system prior to installing Bitdefender. Running multiple security programs simultaneously may negatively affect their operation, as they compete for access to the same system resources.

You can either uninstall your security solution from:
 

  • Windows Control Panel:


1.     Go to Add or Remove programs in Windows XP or Uninstall a program under Programs in Windows Vista and Windows 7

2.     Select the security solution and click Remove in Windows XP or Uninstall in Windows 7 or Vista

3.     You can also contact the security software manufacturer or visit their Website for further information.
 

  • The Bitdefender 2013 installer automatically detects any other security software installed, including older versions of Bitdefender. Once the setup wizard is launched, Bitdefender will instruct you how to uninstall it.


If you are installing Bitdefender Internet Security or Total Security, please turn off any other firewall that protects your system as well. During the installation process, we recommend you to leave the two options "Turn Off Windows Firewall" and "Windows Defender" checked. Once the installation of these products is complete, the Bitdefender firewall will be activated. 

Click Start Uninstall to proceed with the uninstalling of conflicting software, one by one. Your computer may need to reboot in order for this process to run properly, but the setup wizard will resume after each reboot. If conflicting security software fails to be removed, Bitdefender will redirect you to the Customer Care Team to help you prepare the system for installation.

 

 

Rate this article:

Submit