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Contact Us By Phone

Together with e-mail support and LiveAssistance!, this service completes our range of fully responsive support options. Our specialists are ready to receive and process the issues and questions you submit, in real time. We invite you to contact our Bitdefender Support Team and kindly ask you to allow approximately 10 minutes for your call to be taken.

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  •  WorldWide: (+40) 21 264 1794
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How to generate and submit a scan log

To troubleshoot malware issues, you will have to generate a System scan log from the affected computer.

In order to perform this, please open the main interface using the Bitdefender icon from your desktop. Under the Antivirus panel you should have the Scan now -> System Scan.

At the end of the scan, a scan log will be generated.

Click on Show Log and when the new window will be opened, click on Save Log.

The scan log will be saved by default on your Desktop and will have a name like in this example: 1377703739_1_01.xml

Attach the scan log in the reply to the opened ticket or contact Bitdefender Technical Support using the Contact Form .

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