How to generate and submit a scan log
First, please update Bitdefender to be sure you have the latest virus signatures: open the main interface using the Bitdefender icon from your desktop. At the Update panel, please click in Update Now.
After the update is complete, please run a System Scan: at the Antivirus panel you should have the Scan now -> System Scan.
At the end of the scan, a scan log will be generated.
Click on Show Log and when the new window opens, click on Save Log.
The scan log will be saved by default on your Desktop and will have a name like in this example: 1377703739_1_01.xml
Attach the scan log in the reply to the opened ticket you have or contact Bitdefender Technical Support using the Contact Form .