Australia: (+61) 2801 48283, (+61) 2801 44572, (+61) 1300 954 574 (English - 24 hour service)
Brasil: (+55) 11 395 88 765 
Canada: (+1) 647 955 1197 , (+1) 647 847 3405 
Deutschland: (+49) 2319 8928 017, (+49) 2318 868 043 
Espańa: (+34) 902 190 765 
France: (+33) 8 92 561 161 (0,34€ TTC / min) 
Italiano: (+39) 0699 268 342 
New Zealand: (+64) 998 535 51 
Osterreich: (+49) 2319 8928 017, (+49) 2318 868 043 
Romania: (+40) 21 300 1226, (+40) 21 300 1227 
Schweiz: (+49) 2319 8928 017, (+49) 2318 868 043 
United States: (+1) 954 928 2780 
United Kingdom: (+44) 208 819 2649 
WorldWide: (+40) 21 264 1794 
How to generate a support log
In order for us to be able to investigate any possible issue you might have encountered with our product we will first need a support log; this log can be generated with the help of our standalone Support Tool as described below:
- Save and extract the Bitdefender Support tool to a location of your choice by accessing the link below:
http://www.bitdefender.com/files/KnowledgeBase/file/The_New_Bitdefender_SPT.exe
- Double-click on the Bitdefender_Supporttool.exe file (if you are using Vista or Windows 7, right-click on the Bitdefender_Supporttool application file and select "Run as Administrator");
- Fill in the required information and press the "Next" button (make sure you use a valid email address and include a detailed description of the issue you are encountering);
NOTE!
If you want to reproduce the issue and enable additional logging you will have to restart the computer and then use the Support Tool again after reproducing the issue to complete the data gathering;
- Select the type of issue you have experienced; if the issue is not on the list, you can select the Other issue category.
- Wait for the information gathering process to finish.
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A file will be created on your desktop (BDSP_*); send it to us in reply to this email.
