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Contact Us By Phone

Together with e-mail support and LiveAssistance!, this service completes our range of fully responsive support options. Our specialists are ready to receive and process the issues and questions you submit, in real time. We invite you to contact our Bitdefender Support Team and kindly ask you to allow approximately 10 minutes for your call to be taken.

  •  Australia: (+61) 2801 48283, (+61) 2801 44572, (+61) 1300 954 574 (English - 24 hour service)

  •  Brasil: (+55) 11 395 88 765
    (Portuguese - Horas de trabalho: Segunda a Sexta, 9 AM - 5 PM)

  •  Canada: (+1) 647 955 1197 , (+1) 647 847 3405
    (English: 24 hour service. French: From Monday to Friday, 9AM - 5 PM EST)

  •  Deutschland: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Espańa: (+34) 902 190 765
    (Espanol - Horas de oficina: de Lunes a Viernes, 09 AM-18 PM)

  •  France: (+33) 8 92 561 161 (0,34€ TTC / min)
    (Français - Heures de travail: du Lundi au Jeudi 09:00-12:30, 13:30-19:00; Vendredi 09:00-12:30, 14:00-19:00)

  •  Italiano: (+39) 0699 268 342
    (Italiano - dal Lunedi al Venerdi, orario d'ufficio 09.00 - 18.00)

  •  New Zealand: (+64) 998 535 51
    (English - 24 hour service)

  •  Osterreich: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Romania: (+40) 21 300 1226, (+40) 21 300 1227
    (Română - serviciu nonstop)

  •  Schweiz: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  United States: (+1) 954 928 2780,
    (+1) 954 414 9655
    (English - 24 hour service)

  •  United Kingdom: (+44) 208 819 2649
    (English - 24 hour service)

  •  WorldWide: (+40) 21 264 1794
    (English - 24 hour service)

How do I block or allow the access to a certain website?

Because you cannot monitor all your child’s online activities, Bitdefender Parental Control gives you the possibility to allow or block the access to different websites.

 To block access to a website, follow these steps:

1. On any device with Internet access, open a web browser.

2. Go to: https://my.bitdefender.com.

3. Log in to your account using your user name and password.

4. Click Parental Control to access the dashboard.

5. Select your child's profile on the left-side menu.

6. Click on the Web panel to access the Web Activity window.

8. Use the switch to turn on Web Activity.

9. Click the Blacklist button.

10. Enter the website in the corresponding field and click Add.

11. Select from the grid the time intervals during which access is blocked.

     You can click individual cells, or you can click and drag to cover longer periods.

12.  Click Save and then click OK.

To allow access to a blocked website, follow these steps:

1. On any device with Internet access, open a web browser.

2. Go to: https://my.bitdefender.com.

3. Log in to your account using your user name and password.

4. Click Parental Control to access the dashboard.

5. Select your child's profile on the left-side menu.

6. Click on the Web panel to access the Web Activity window.

8. Use the switch to turn on Web Activity.

9. Click the Blacklist button.

10. Enter the website in the corresponding field.

11. Select from the grid the time intervals during which access is allowed.

     You can click individual cells, or you can click and drag to cover longer periods.

12.  Click Save and then click OK.

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