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Contact Us By Phone

Together with e-mail support and LiveAssistance!, this service completes our range of fully responsive support options. Our specialists are ready to receive and process the issues and questions you submit, in real time. We invite you to contact our Bitdefender Support Team and kindly ask you to allow approximately 10 minutes for your call to be taken.

  •  Australia: (+61) 2801 48283, (+61) 2801 44572, (+61) 1300 954 574 (English - 24 hour service)

  •  Brasil: (+55) 11 395 88 765
    (Portuguese - Horas de trabalho: Segunda a Sexta, 9 AM - 5 PM)

  •  Canada: (+1) 647 955 1197 , (+1) 647 847 3405
    (English: 24 hour service. French: From Monday to Friday, 9AM - 5 PM EST)

  •  Deutschland: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Espańa: (+34) 902 190 765
    (Espanol - Horas de oficina: de Lunes a Viernes, 09 AM-18 PM)

  •  France: (+33) 8 92 561 161 (0,34€ TTC / min)
    (Français - Heures de travail: du Lundi au Jeudi 09:00-12:30, 13:30-19:00; Vendredi 09:00-12:30, 14:00-19:00)

  •  Italiano: (+39) 0699 268 342
    (Italiano - dal Lunedi al Venerdi, orario d'ufficio 09.00 - 18.00)

  •  New Zealand: (+64) 998 535 51
    (English - 24 hour service)

  •  Osterreich: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Romania: (+40) 21 300 1226, (+40) 21 300 1227
    (Română - serviciu nonstop)

  •  Schweiz: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  United States: (+1) 954 928 2780,
    (+1) 954 414 9655
    (English - 24 hour service)

  •  United Kingdom: (+44) 208 819 2649
    (English - 24 hour service)

  •  WorldWide: (+40) 21 264 1794
    (English - 24 hour service)

Removal tools (uninstallers) for common antivirus software

Note: The links below are for removing other security solutions prior to installing Bitdefender on your system. If you experience issues using any of the tools below, please contact the vendor of that software for assistance. 
 
  1. In order to uninstall, you will need to access the link associated with the antivirus software currently installed on your computer and follow the instructions on the website.
     
  2. Once the uninstall is complete, you will need to restart your computer. Afterwards you will need to follow the steps of the Bitdefender installation.

 

Avast

http://files.avast.com/files/eng/aswclear.exe

AVG

http://www.avg.com/us-en/utilities

Avira

http://www.avira.com/en/support-for-free-knowledgebase-detail/kbid/88

BullGuard

http://www.bullguard.com/support/product-guides/bullguard-internet-security-guides-12/getting-started/uninstalling-bullguard.aspx

Comodo Internet Security

https://support.comodo.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=298

CounterSpy

http://support.sunbeltsoftware.com/Business/2VIPRE_Enterprise/3.1/Console/Uninstall%2f%2fReinstall

Cyber Defender Early Detection Center

http://cyberdefender.custhelp.com/app/answers/detail/a_id/207

Dr. Web

https://support.drweb.com/support_wizard/?lng=en  (Only registered Dr. Web users can access support content)

eScan

http://www.microworldsystems.com/download/tools/esremove.exe

ESET

http://kb.eset.com/esetkb/index?page=content&id=SOLN2788

FRISK F-PROT Antivirus for Windows

http://www.f-prot.com/support/windows/fpwin_faq/25.html

F-Secure

http://community.f-secure.com/t5/Security/F-Secure-Uninstallation-Tool-exe/td-p/7921

G Data

https://www.gdatasoftware.co.uk/?eID=PushFile&dl=f4b2f2fd23%3AAFEIBgU%3D

Kaspersky

http://support.kaspersky.com/common/service.aspx?el=1464

Kingsoft

http://www.kingsoftsupport.com/forum/viewtopic.php?f=30&t=59&sid=9e4c506ea22db37a60ab1b7364544d6a

K7 Total Security

http://www.k7computing.com/en/tools/K7RT.exe

LavaSoft

http://www.lavasoftsupport.com/index.php?showtopic=28

Malwarebytes http://downloads.malwarebytes.org/file/mbam_clean

McAfee

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Microsoft Security Essentials

http://support.microsoft.com/kb/2435760

Norman Virus Control/Norman Security Suite

http://www.norman.com/home_and_small_office/help_support/removing_norman_security_suite

Norton (Symantec )

ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

Norton Security Scan

ftp://ftp.symantec.com/public/english_us_canada/removal_tools/NSSRT.exe

Panda

http://www.pandasecurity.com/resources/sop/UNINSTALLER_08.exe

Panda Cloud Internet Protection

http://www.pandasecurity.com/resources/sop/Cloud_AV_Uninstaller.exe

Pareto Logic

http://techsupport.paretologic.com/plsupport/consumer/kbdetail.asp?kbid=555

Rapport

http://www.trusteer.com/support/uninstalling-rapport-using-safeuninstall-utility

Sophos

http://www.sophos.com/support/knowledgebase/article/11019.html

Trend Micro

http://esupport.trendmicro.com/1/How-do-I-remove-old-or-new-versions-of-Trend-Micro-products-in-my-comp.aspx

Trend Micro Titanium

http://esupport.trendmicro.com/solution/en-us/1056455.aspx

Trend Micro Worry-Free Business Security Agent

http://esupport.trendmicro.com/solution/en-us/1057237.aspx

Vipre (Sunbelt Software)

http://kb.gfi.com/articles/Skynet_Article/Error-1612-Installation-source-for-this-product-is-not-available-when-attempting-to-uninstall-VIPRE

Webroot

http://support.webroot.com/cgi-bin/webroot.cfg/php/enduser/std_adp.php?p_faqid=1761

Windows Live OneCare

http://download.microsoft.com/download/4/c/b/4cb845e7-1076-437b-852a-7842a8ab13c8/OneCareCleanUp.exe

Zone Alarm

http://download.zonealarm.com/bin/free/support/download/clean.exe

 

Note: Bitdefender does not take responsibility for any damages or loss of data caused by or during the uninstallation of any antivirus software.

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