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Contact Us By Phone

Together with e-mail support and LiveAssistance!, this service completes our range of fully responsive support options. Our specialists are ready to receive and process the issues and questions you submit, in real time. We invite you to contact our Bitdefender Support Team and kindly ask you to allow approximately 10 minutes for your call to be taken.

  •  Australia: (+61) 2801 48283, (+61) 2801 44572, (+61) 1300 954 574 (English - 24 hour service)

  •  Brasil: (+55) 11 395 88 765
    (Portuguese - Horas de trabalho: Segunda a Sexta, 9 AM - 5 PM)

  •  Canada: (+1) 647 955 1197 , (+1) 647 847 3405
    (English: 24 hour service. French: From Monday to Friday, 9AM - 5 PM EST)

  •  Deutschland: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Espańa: (+34) 902 190 765
    (Espanol - Horas de oficina: de Lunes a Viernes, 09 AM-18 PM)

  •  France: (+33) 8 92 561 161 (0,34€ TTC / min)
    (Français - Heures de travail: du Lundi au Jeudi 09:00-12:30, 13:30-19:00; Vendredi 09:00-12:30, 14:00-19:00)

  •  Italiano: (+39) 0699 268 342
    (Italiano - dal Lunedi al Venerdi, orario d'ufficio 09.00 - 18.00)

  •  New Zealand: (+64) 998 535 51
    (English - 24 hour service)

  •  Osterreich: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Romania: (+40) 21 300 1226, (+40) 21 300 1227
    (Română - serviciu nonstop)

  •  Schweiz: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  United States: (+1) 954 928 2780,
    (+1) 954 414 9655
    (English - 24 hour service)

  •  United Kingdom: (+44) 208 819 2649
    (English - 24 hour service)

  •  WorldWide: (+40) 21 264 1794
    (English - 24 hour service)

How to fix "Bitdefender installation has failed" issue

If you receive the above mentioned error message while trying to install the Bitdefender 2012 products please follow the guidelines below:

A.      Make sure your computer meets the minimal system requirements install Bitdefender. Right clicking on the My Computer/Computer icon and compare the system specifications with the ones below:

Minimal system requirements:

  • Operating system: Microsoft Windows XP SP3 (32 bit) , Vista (SP2), Microsoft Windows 7 (SP1)
  • CPU: 800MHz processor
  • Memory (RAM): 1 GB

B.      Right click on the Bitdefender installation kit and choose Properties. If you are seeing the Unblock button in the bottom right corner please click on it, then click Apply and OK and try again to install Bitdefender.
 

How to Unblock an .exe


C.    Use our dedicated uninstall tool to remove any previous Bitdefender related files.


NOTE: The tool might not function correctly on systems with UAC enabled. Make sure you disable UAC if you experience any issues. To find step-by-step directions on how to turn off UAC, click the appropriate link below:

For Windows Vista users, click here

For Windows 7 users, click here

Access this link and when the window with the Bitdefender file appears, choose the Save to disk option. Save the tool on the PC, run it (For Windows Vista or 7 right-click on the Bitdefender Uninstall Tool and select Run as Administrator), click on the Uninstall button and restart the computer when prompted.

After using the uninstall tool, please reinstall Bitdefender.
 

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