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Together with e-mail support and LiveAssistance!, this service completes our range of fully responsive support options. Our specialists are ready to receive and process the issues and questions you submit, in real time. We invite you to contact our Bitdefender Support Team and kindly ask you to allow approximately 10 minutes for your call to be taken.

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How to create a Bitdefender Rescue CD

1) How to create a Rescue CD from a CD

In order to create the Bitdefender RescueCD you will need to .iso image and also a CD/DVD burning application. In our example we will be using a freeware software called InfraRecorder to exemplify the procedure:

  • download and save the .iso file available here;
  • download InfraRecorder or open up any other CD/DVD burning application you usually use to create CDs/DVDs;
  • In the image below we have the option "Write Image" - select it then browse to the location where you saved the .iso file downloaded earlier
  • select Open then burn the image onto a CD/DVD

     
  • restart the system and make sure your Bios is set to boot from CD, then boot the image you just created.

2) How to create a Rescue CD from a USB

  • Download the Bitdefender Rescue CD to your desktop.
  • Download the Windows version of the UNetbootin - Universal Netboot Installer to your desktop.
  • Double click the UNetbootin - Universal Netboot Installer to start it.
  • You'll see the following screen. Select the options as shown below.
    Important! Check that the correct drive letter is selected for your USB Drive. If not, you may overwrite important data!
  • Click on OK to load the next screen. This shows each stage of the creation process. There will be some long pauses as the large files are extracted and copied, so be patient.
  • Once completed, you'll see the below screen...
  • Do not click on the Reboot Now button! Simply click on the Exit button and remove the USB drive. The Bitdefender Rescue USB is now ready for use.

Using the Bitdefender Rescue USB

To use the bootable USB simply plug in the USB to the infected computer and and then start the computer. During the boot process, choose USB or Removable Drive as the first boot option from system BIOS or use the F8, F12 or ESC key during the boot process for the BIOS screen to choose the boot options. (Using the F8, F12 or ESC key will depend on the make and model of the computer. Look at the screen when the startup first begins to determine what option you need to choose. Tapping the key during startup will activate the boot options.)

If the above method does not work to boot the USB then see here. Common USB BIOS boot options .

Caution!! Changing settings in the computer BIOS should only be done by skilled users. 

You should not have to change any of the options during the boot process. Just let everything load and the scan will begin. On the very first menu, do not select *Console Mode* unless you are an advanced Linux user.

When the scan is complete, let Bitdefender remove or quarantine anything found and then exit the Bitdefender scanner.

Right click an empty space on the desktop and choose Exit from the menu. You will see Linux go through an unloading process. At the end it will say to remove the CD from the CD/DVD drive but using this method you will remove the USB Drive. Next press the Enter/Return key on your keyboard to Exit and turn off the computer.

Restart the computer normally.

Note: If the booting from USB option isn't available on your computer, you'll need to boot from the CD/DVD drive using a CD burned from the Bitdefender Rescue Disk .iso file.

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