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Contact Us By Phone

Together with e-mail support and LiveAssistance!, this service completes our range of fully responsive support options. Our specialists are ready to receive and process the issues and questions you submit, in real time. We invite you to contact our Bitdefender Support Team and kindly ask you to allow approximately 10 minutes for your call to be taken.

  •  Australia: (+61) 2801 48283, (+61) 2801 44572, (+61) 1300 954 574 (English - 24 hour service)

  •  Brasil: (+55) 11 395 88 765
    (Portuguese - Horas de trabalho: Segunda a Sexta, 9 AM - 5 PM)

  •  Canada: (+1) 647 955 1197 , (+1) 647 847 3405
    (English: 24 hour service. French: From Monday to Friday, 9AM - 5 PM EST)

  •  Deutschland: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Espańa: (+34) 902 190 765
    (Espanol - Horas de oficina: de Lunes a Viernes, 09 AM-18 PM)

  •  France: (+33) 8 92 561 161 (0,34€ TTC / min)
    (Français - Heures de travail: du Lundi au Jeudi 09:00-12:30, 13:30-19:00; Vendredi 09:00-12:30, 14:00-19:00)

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    (Italiano - dal Lunedi al Venerdi, orario d'ufficio 09.00 - 18.00)

  •  New Zealand: (+64) 998 535 51
    (English - 24 hour service)

  •  Osterreich: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Romania: (+40) 21 300 1226, (+40) 21 300 1227
    (Română - serviciu nonstop)

  •  Schweiz: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  United States: (+1) 954 928 2780,
    (+1) 954 414 9655
    (English - 24 hour service)

  •  United Kingdom: (+44) 208 819 2649
    (English - 24 hour service)

  •  WorldWide: (+40) 21 264 1794
    (English - 24 hour service)

How do I use file vaults?

The Bitdefender File Vault enables you to create encrypted, password-protected logical drives (or vaults) on your computer where you can securely store your confidential and sensitive documents. Physically, the vault is a file stored on the local hard drive having the .bvd extension.

When you create a file vault, two aspects are important: the size and the password. The default 50 MB size should be enough for your private documents, Excel files and others the like. However, for videos or other large files you may need more space.

To securely store your confidential or sensitive files or folders in Bitdefender file vaults, follow these steps:

  • Create a file vault and set a strong password for it.

To create a vault, right-click an empty area of the desktop or in a folder on your computer, point to Bitdefender File Vault and select Create vault.

     A new window will appear. Proceed as follows:

  1. Click Browse, select the location of the vault and save the vault file under the desired name.
  2. Choose a drive letter from the menu. When you open the vault, a virtual disk drive labeled with the selected letter appears in My Computer.
  3. Type the vault password in the Password and Confirm fields.
  4. If you want to change the default size (50 MB) of the vault, type the desired value in the Vault size field.
  5. Click Create if you only want to create the vault at the selected location. To create and display the vault as a virtual disk drive in My Computer click Create and Open.

When you open the vault, a virtual disk drive appears in My Computer. The drive is labeled with the drive letter assigned to the vault.

  •  Add the files or folders you want to keep safe to the vault.

      In order to add a file to a vault, you must first open the vault:

  1.         Browse to the .bvd vault file.
  2.         Right-click the vault file, point to Bitdefender File Vault and select Open.
  3.         In the window that appears, select a drive letter to assign to the vault, enter the password and click Open.

   You can now perform operations on the drive that corresponds to the desired file vault using Windows Explorer, just as you would with a regular drive. To add a file to an open vault, you can also right-click the file, point to Bitdefender File Vault and select Add to file vault.

  •  Keep the vault locked at all times.

Only open vaults when you need to access them or manage their content. To lock a vault, right-click the corresponding virtual disk drive from My Computer, point to Bitdefender File Vault and select Lock.

  • Make sure not to delete the .bvd vault file.

Deleting the file also deletes the vault contents.

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