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Contact Us By Phone

Together with e-mail support and LiveAssistance!, this service completes our range of fully responsive support options. Our specialists are ready to receive and process the issues and questions you submit, in real time. We invite you to contact our Bitdefender Support Team and kindly ask you to allow approximately 10 minutes for your call to be taken.

  •  Australia: (+61) 2801 48283, (+61) 2801 44572, (+61) 1300 954 574 (English - 24 hour service)

  •  Brasil: (+55) 11 395 88 765
    (Portuguese - Horas de trabalho: Segunda a Sexta, 9 AM - 5 PM)

  •  Canada: (+1) 647 955 1197 , (+1) 647 847 3405
    (English: 24 hour service. French: From Monday to Friday, 9AM - 5 PM EST)

  •  Deutschland: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Espańa: (+34) 902 190 765
    (Espanol - Horas de oficina: de Lunes a Viernes, 09 AM-18 PM)

  •  France: (+33) 8 92 561 161 (0,34€ TTC / min)
    (Français - Heures de travail: du Lundi au Jeudi 09:00-12:30, 13:30-19:00; Vendredi 09:00-12:30, 14:00-19:00)

  •  Italiano: (+39) 0699 268 342
    (Italiano - dal Lunedi al Venerdi, orario d'ufficio 09.00 - 18.00)

  •  New Zealand: (+64) 998 535 51
    (English - 24 hour service)

  •  Osterreich: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Romania: (+40) 21 300 1226, (+40) 21 300 1227
    (Română - serviciu nonstop)

  •  Schweiz: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  United States: (+1) 954 928 2780,
    (+1) 954 414 9655
    (English - 24 hour service)

  •  United Kingdom: (+44) 208 819 2649
    (English - 24 hour service)

  •  WorldWide: (+40) 21 264 1794
    (English - 24 hour service)

Bitdefender End of Life Policy Statement

Bitdefender End of Life Policy Statement

Bitdefender is committed to delivering innovative, effective security solutions to our customers. As technologies and threats evolve, Bitdefender continues to proactively develop and shape its solution set. The resulting new solutions and feature modifications often lead to a need for discontinuing older software revisions as well as products.

End Of Sale and End of Lifetime for the Bitdefender products

Product End of Sale   End of Life     End of support Migration Path
Bitdefender Standard v8 30-Dec-06 30-Jun-07  30-Jun-07  Bitdefender Antivirus Plus 2014
Bitdefender Professional v8 30-Dec-06 30-Jun-07  30-Jun-07  Bitdefender Internet Security 2014
Bitdefender Standard v9 30-Dec-07 30-Jun-08  30-Jun-08  Bitdefender Antivirus Plus 2014
Bitdefender Professional Plus v9 30-Dec-07 30-Jun-08  30-Jun-08  Bitdefender Internet Security 2014
Bitdefender Antivirus v10 6-Dec-08 6-Jun-09 6-Jun-09 Bitdefender Antivirus Plus 2014
Bitdefender Internet Security v10 6-Dec-08 6-Jun-09 6-Jun-09 Bitdefender Internet Security 2014
Bitdefender Antivirus 2008 1-Feb-10 1-Aug-10 1-Aug-10 Bitdefender Antivirus Plus 2014
Bitdefender Internet Security 2008 1-Feb-10 1-Aug-10 1-Aug-10 Bitdefender Internet Security 2014
Bitdefender Total Security 2008 1-Feb-10 1-Aug-10 1-Aug-10 Bitdefender Total Security 2014
Bitdefender Antivirus 2009 30-Nov-11 31-May-11 31-May-11 Bitdefender Antivirus Plus 2014
Bitdefender Internet Security 2009 30-Nov-11 31-May-11 31-May-11 Bitdefender Internet Security 2014
Bitdefender Total Security 2009 30-Nov-11 31-May-11 31-May-11 Bitdefender Total Security 2014
Bitdefender Mobile Security v2 7-Jul-09 7-Jan-10 7-Jan-10 Bitdefender Mobile Security & Antivirus
Bitdefender Antivirus Pro 2010 4-Feb-12 4-Aug-12 4-Aug-12 Bitdefender Antivirus Plus 2014
Bitdefender Internet Security 2010 4-Feb-12 4-Aug-12 4-Aug-12 Bitdefender Internet Security 2014
Bitdefender Total Security 2010 4-Feb-12 4-Aug-12 4-Aug-12 Bitdefender Total Security 2014
Bitdefender Antivirus Pro 2011 6-Jan-14 6-Jan-14 6-Jan-14 Bitdefender Antivirus Plus 2014
Bitdefender Internet Security 2011 6-Jan-14 6-Jan-14 6-Jan-14 Bitdefender Internet Security 2014
Bitdefender Total Security 2011 6-Jan-14 6-Jan-14 6-Jan-14 Bitdefender Total Security 2014

 

Bitdefender support includes:

  • Telephone support
  • E-mail support
  • Chat support
  • Web-based Knowledge Base access
  • Software enhancements & updates
  • Maintenance engineering for critical issues

Bitdefender intends, but does not guarantee, to release one major version of each product per year. An example of major releases of Bitdefender products would be version or dot releases i.e. Bitdefender Antivirus 2014 or Bitdefender Client Security, version 3.6.

IMPORTANT: For any of the older Bitdefender products, that have reached the End of Life, you can upgrade for free (using the license key you already have) to our latest products (shown in the “Migration Path” column). For information regarding the free upgrade, please check this article.

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